Everything you need to know about transferring your pension.

Pension transfers: find out the basics

If you’ve more than one pension and would like to combine them, we can help. Our pension experts answer questions we often get asked about transfers.

Read about transfers

What else you need to know

If you’ve read our basic guides to pension transfers, you’re ready to find out more. This section will help you decide if transferring is right for you.

Find out about advice

Questions we're often asked

  • If your other providers use the same transfer service as us, the process usually takes about six weeks. This transfer service is known as Origo. It allows us to request a transfer for you.

    When you apply, we’ll tell you if your other providers use this service. If they don’t, we’ll let you know that you need to ask them for a transfer form. This is also known as a manual discharge form. It’s worth noting that this manual process may take longer than six weeks.

  • Once we’ve received your pension transfer, you have the right to change your mind for 30 days.

    If you decide to return your pension to your other provider, they may not accept it. You might have to set up a new pension with them. This may have different features and charges. You might even have to open a pension with a third provider.

    If you change your mind within this 30-day period, contact us.

  • The information here is not the same thing as advice. Our website and Pension Helpdesk will give you guidance about pension transfers, so you can make your own decision. We won’t advise you what to do.

    If you’d like more support, you can speak to an independent financial adviser. You’ll pay a fee for this advice.

    You can find an adviser at www.unbiased.co.uk.

Need advice?

This information isn’t the same thing as advice. If you’d like to know more about the different types of advice, and where you can find it, read our guide.

Find out about advice

Need some help?

Need some help?

Contact our UK-based Pension helpdesk between 9am - 6pm (Monday to Friday).

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