Website accessibility

We understand that so much of what we need to know or do is online these days and we’ve tried to make sure you don’t have any problems using the website. To tell us how we could make things easier for you, or if you need extra support, please contact us.

  • We are working towards AA level of the Web Content Accessibility Guidelines 2.1.
  • Some documents are in PDF format. We’ll tell you where this is the case and let you know the size of the file.
  • We use strong colour contrasts to make sure that text is clear to read.
  • We use plain English which is easy to understand. We avoid using jargon where we can and explain it when we can’t.

Screen readers

If you’re blind or partially sighted you can use screen readers like JAWS or Zoomtext on our website if you’re viewing it on a desktop computer.

  • Every section on a page has a heading that your screen reader can identify.
  • We use descriptive link text that tells you what the link is for. If we can’t, we’ll include additional text before or after the link which can be picked up by your screen reader.
  • If you find a PDF which cannot be accessed by your screen reader, please let us know. We can send you the document in a different format.
  • We do use some JavaScript. If you have this turned off because it causes problems with your screen reader, try updating your screen reader. Or you can try using another screen reader, such as the free tool NVDA.

Help with your devices

If you find it hard to use your device, Ability Net can help. Their My Computer My Way website has lots of advice on how to make your phone, computer, or tablet easier to use. It has step by step guides on how to adapt your device to meet your needs.

Ability Net also offer free help on how to use your devices if you have a disability. You can call them for free on 0800 269 545.

Extra help and support

Alternative formats

There are a few things we may be able to do to help you when receiving information from us. Contact us if you’d like braille, large print, an audio version or we could send you these on coloured paper.

Relay UK and Textphone

If you have a hearing or speech impairment you can contact us using the Relay UK Service available 24 hours a day, 7 days a week. Or you can call using textphone on 18001.