Help and contact

Chat to our virtual assistant

The start of a chat with our virtual assistant

OUR VIRTUAL ASSISTANT

Our virtual assistant is here to help with simple questions about your pensions, insurance and investments. If the assistant can’t help, and it’s between 9am to 5pm Monday to Friday, it’ll put you in touch with someone who can help, either by phone or live chat.

 

Use our digital services

The home screen of our app, showing the total value of a pension.

Download our app

Get your pension in your pocket with our app. Check your recent payments, see its current value and what it could be worth in the future.

Get the app

Manage your pension online

Register to view and manage your pension on our website. You'll be able to see the value of your pension and check your recent payments.

Register or log in

Things you can do yourself

These are some tasks you can do yourself right here, right now.

Safety and concerns

Safety and concerns

Manage your finances

Manage your finances

Contact us direct

So we can get you to the right team as quickly as possible, have your policy number ready. We’re here between
9am and 5pm, Monday to Friday. We may record and monitor calls to help us improve our service.

Pensions and annuities

Taking money from your pension

From age 55 (increasing to 57 from 2028) you can choose to take some or all of your pension pot. Find out more about cashing in your pension.

If you’ve already taken money from your pension and would like to take more, contact us.

  • This is a pension set up by your employer.

    Telephone

    Telephone

    Email

    Email

    If your policy starts with SW: supportme@scottishwidows.co.uk

    If your policy starts with ZU: workplacesavings@scottishwidows.co.uk

    In your email, please include:

    • your account, plan or policy number
    • your full name
    • your address
    • how you want us to reply to you
    • the contact details you want us to use (such as telephone number, email address).

    Post

    Post

    Scottish Widows Limited
    PO Box 24171
    69 Morrison Street
    Edinburgh
    EH3 1HL

    In your letter, please include:

    • your account, plan or policy number
    • your full name
    • your address
    • how you want us to reply to you
    • the contact details you want us to use (such as telephone number, email address)
    • your signature, to give us permission to do what you ask.
  • This is a pension you've opened yourself, with a financial adviser or in a branch.

    If your policy number starts with EM, visit Scottish Widows Platform.

    Telephone

    Telephone

    Scottish Widows Retirement Account

    Scottish Widows Personal Pension

    Halifax Personal Pension

    Clerical Medical Personal Pension 

    Post

    Post

    Scottish Widows Limited
    PO Box 24171
    69 Morrison Street
    Edinburgh
    EH3 1HL

    In your letter, please include:

    • your account, plan or policy number
    • your full name
    • your address
    • how you want us to reply to you
    • the contact details you want us to use (such as telephone number, email address)
    • your signature, to give us permission to do what you ask.
  • Telephone

    Telephone

    If your policy number starts with BA, your annuity will transfer from Scottish Widows to Rothsey. We'll write to you and let you know when this is going to happen. Find out more about the sale of Scottish Widows bulk annuities.

    Email

    Email

    In your email, please include:

    • your account, plan or policy number
    • your full name
    • your address
    • how you want us to reply to you
    • the contact details you want us to use (such as telephone number, email address).

    Post

    Post

    Scottish Widows Limited
    PO Box 24171
    69 Morrison Street
    Edinburgh
    EH3 1HL

    In your letter, please include:

    • your account, plan or policy number
    • your full name
    • your address
    • how you want us to reply to you
    • the contact details you want us to use (such as telephone number, email address)
    • your signature, to give us permission to do what you ask.

Investments

  • If your policy number starts with EM, visit Scottish Widows Platform.

    Telephone

    Telephone

    Post

    Post

    Scottish Widows Unit Trust Management Ltd
    PO Box 24177
    69 Morrison Street
    Edinburgh
    EH3 1HT
     

    HBOS Investment Fund Management Ltd
    PO Box 24167
    69 Morrison Street
    Edinburgh
    EH3 1HP

    In your letter, please include:

    • your account, plan or policy number
    • your full name
    • your address
    • how you want us to reply to you
    • the contact details you want us to use (such as telephone number, email address)
    • your signature, to give us permission to do what you ask.
  • Telephone

    Telephone

    Post

    Post


    For bonds and endowments bought from Scottish Widows, Halifax or Clerical Medical, write to:

    PO Box 24175
    69 Morrison Street
    Edinburgh
    EH3 1HR

    In your letter, please include:

    • your account, plan or policy number
    • your full name
    • your address
    • how you want us to reply to you
    • the contact details you want us to use (such as telephone number, email address)
    • your signature, to give us permission to do what you ask.

Life insurance

Tell us about a change in your health by filling in an ill health notification or find out how to make a claim.

If you have a Clerical Medical Life Insurance policy, visit Clerical Medical.

  • Telephone

    Telephone

    Protection policies, bought before 2006

    From Scottish Widows, Lloyds Bank, Halifax and Clerical Medical.

    Protection for life, bought 2006-2020

    From a bank branch or direct from Scottish Widows.

    Scottish Widows Protect, bought from 2015 onwards

    From an adviser or price comparison website.

    Plan and protect - online banking, bought from March 2021 onwards

    From Lloyds Bank, Halifax or Bank of Scotland online banking.

    My life insurance

    Halifax/Bank of Scotland Over 50 Guaranteed Life Plan (provided by St Andrews Life Assurance)

    Scottish Widows Life Cover For You

    Virgin Life & Cancer Cover

    Post

    Post

    Scottish Widows
    PO Box 24171
    69 Morrison Street
    Edinburgh
    EH3 1HL

    In your letter, please include:

    • your account, plan or policy number
    • your full name
    • your address
    • how you want us to reply to you
    • the contact details you want us to use (such as telephone number, email address)
    • your signature, to give us permission to do what you ask.
  • Telephone

    Telephone

    Plan and protect - mortgage, bought from October 2018 onwards

    From a Lloyds Bank, Halifax or Bank of Scotland mortgage adviser.

    Halifax Total Mortgage Protection Plan (TMP)

    Halifax Reassurance Range inc. Level Life Cover Plan, Lump Sum Protection Plan, Decreasing Life Cover Plan, Mortgage Protection Plan, Family Income Life Plan and Family Income Benefit Plan.

    Post

    Post

    Scottish Widows
    PO Box 24171
    69 Morrison Street
    Edinburgh
    EH3 1HL

    In your letter, please include:

    • your account, plan or policy number
    • your full name
    • your address
    • how you want us to reply to you
    • the contact details you want us to use (such as telephone number, email address)
    • your signature, to give us permission to do what you ask.

Scottish Widows Bank

  • Telephone

    Telephone

    Post

    Post

    Scottish Widows Bank
    PO Box 883
    Leeds
    LS1 9TY

    Financial Services Compensation Scheme

    Your eligible deposits held by a UK establishment of Lloyds Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. This limit is applied to the total of any deposits you have with the following: Lloyds Bank, Mayfair Private Banking, Lloyds Bank Private Banking and Scottish Widows Bank. Some savings accounts under the Charities Aid Foundation brand name are also deposits with Lloyds Bank plc. Any total deposits you hold above the limit between these brands are unlikely to be covered.

    Read the How FSCS protects your money guide (PDF, 638KB) or visit the Financial Services Compensation Scheme to learn more. You can also refer to our FSCS Information Sheet (PDF, 116KB).

    Scottish Widows Bank is a trading name of Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales, no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 119278.

  • You can use our secure online form to get in touch.

    Telephone

    Telephone

    Post

    Post

    Scottish Widows Bank
    PO Box 883
    Leeds
    LS1 9TY

    Contact a mortgage adviser

    Our mortgages are exclusively available through independent mortgage advisers. If you already have a mortgage adviser you should contact them. If you’re contacting a mortgage adviser you haven’t spoken to before, visit find a financial adviser for some things you should consider.