Already investing with us

If you’re an existing customer and need a little help with managing your account, then we can help.

Managing your account

  • Log in to your share dealing account and fill in the change of address form.

    Your address will update within 10 working days and we’ll email you to confirm the change.

    If you’ve updated your email address in the last 12 months, we’ll send an email to both your old and new email addresses.

  • Log in to your share dealing account and select Account Management in the right-hand menu.

    Select Change Debit Card or Change Bank Account.

    To update your billing address, select Change Debit Card.

  • Log in to your account and select Fund & Withdraw from Account Management from the right-hand navigation.

    Select Transfer money in from your chosen account.

    Add the amount you wish to deposit and select Continue.

    To change the payment account, select Change Debit Card. 

  • Log in to your account and select Fund & Withdraw from Account Management in the right-hand navigation.

    Select ‘Withdraw money out to’ to withdraw money to your chosen account.

    Add the amount you want to withdraw and select Continue.

    You can only withdraw money to your bank that shows as Available to withdraw.

    To withdraw money from a recent sale your trade will need to be settled. The settlement date is  on your trade confirmation.

  • Log in to your account and select Dealing from the right hand navigation.

    Select the type of investment and Buy or Sell and enter the company name or ticker.

    Choose the number or value of stock and select Continue. 

Your account

Managing your ISA

To help you make the most of your ISA, we’ll answer some popular questions.
Managing your ISA

Transfers

Looking to transfer stock or cash from another account?

Login below, select transfers from the right-hand menu, to complete our online transfer form.
Log in to transfer

Help with statements

If you’re looking to understand your statements we’re here to help.

Statements support

Bereavement support

We’re here to provide practical help to take you through the process from start to finish.

Get bereavement support

Charges

Our charges are clear, competitive, and built to help you to focus on what really matters: growing your investments with confidence.

View our charges

Tax and ISA rules

Learn about ISA subscription rules and the role Capital Gains and Dividend tax.

Tax and ISA rules

Trading and research

Trading support

Our trading support guides are designed to help you make the most of your trading options.

Trading support

Dividend diary

Our dividend diary provides some of the key dividend dates and events for the month.

Dividend diary

Corporate events

Learn about events companies may take part in and how they could affect your investment.

Corporate events

Important information

Important information about our accounts, services, including policies, our Terms & Conditions and more.

Important information

Speak to us

Still have questions? No problem.

Chat with us online or give us a call - we’re here to help.

Contact us

Individual Client Segregation (ICS)

As part of regulatory obligations we are required to offer an Individual Client Segregation (ICS) service. This means you can choose to hold eligible assets in a segregated individual account, at the Central Securities Depository (CSD), as opposed to grouped together with all other customer accounts, which is our default option. There is an additional initial charge of £1,000 and an annual charge of £6,500 per year on top of the usual account charges.

Learn more about the service