Your pension in your pocket
Our app makes it easy to keep an eye on your pension and plan for the future.
Contact us
Can’t find what you’re looking for? We’re here to help! Whether you want to call us or prefer chatting online, we’ve got you covered. If your question is about your account, please log in first.
Need help managing your account?
The fastest and easiest way to manage your account is online. If you need assistance with updating details, transferring money, or trading, check out our online support for guidance.
Get in touch
Our opening hours
We’re available Monday to Friday, 8am to 9pm.
On US bank holidays, we’re open 8 am to 6 pm.
On UK bank holidays, we’re open 2 pm to 9 pm for US markets.
Chat to us online
Share Dealing web chat
Log in to Share Dealing, and a web chat option will appear when an agent is available. Please note that we can’t update debit card details or place or amend deals or TradePlans via web chat.
Call us
Calls may be recorded for training and regulatory purposes, and costs may vary by service provider.
Share Dealing
For general enquiries and dealing, call 0345 070 7129
Calling from abroad? Dial +44 113 239 1275
Ready-Made Investments
For accounts starting with ES, contact us at 0330 678 0066, available Monday to Friday from 9 am to 5 pm.
Relay UK helps you communicate in English over the phone: hearing, deaf, or speech-impaired.
Plans opened before October 2025
Find out how to get in touch about:
- Scottish Widows Stocks and Shares ISA (not through IWeb)
- Scottish Widows OEIC
- Halifax ISA Investor
- Halifax Collective Investment Plan
- bonds and pensions from Scottish Widows or Halifax.
The Financial Ombudsman Service
The Financial Ombudsman offers an independent review service. If you have a complaint about our service and we can’t resolve it, you can ask the Ombudsman to review your case for free.
Please remember, the Financial Ombudsman Service can only help if you’ve already raised your complaint with us. We always strive to make things right. If you’re not satisfied with how we handled your complaint or the outcome, you may take your case to the Ombudsman. However, if you don’t bring your issue to us first, you won’t be eligible to complain to the Ombudsman.
Here’s how to contact the Ombudsman:
The Financial Ombudsman
Service
Exchange Tower
London
E14 9SR
Important information
Important information about our accounts, services, including policies, our Terms & Conditions and more.