Savings and mortgages

Call us

In order to get you to the right team as quickly as possible, please have your policy number ready.

Enquiry Telephone number Opening hours

Savings customers
0345 845 0829 (option 1) Mon to Fri 8am to 6pm
Mortgage customers 0345 845 8555 Mon to Fri 8am to 6pm
Calling from overseas +44 131 535 0460 Mon to Fri 8am to 6pm
Mortgage intermediaries 0345 845 0110 Mon to Fri 8am to 6pm
Help with Internet Banking 0345 845 0829 Mon to Fri 8am to 6pm

*We may record and monitor calls to help us improve our service.

Online Enquiry

You can use our secure online form to get in touch.


Write to us

Additionally, you can contact us in writing at

Scottish Widows Bank
PO Box 883


Our mortgages are exclusively available through independent mortgage advisers. If you already have a mortgage adviser you should contact them. If you’re contacting a mortgage adviser you haven’t spoken to before, visit our find a financial adviser page for some things you should consider.

Financial Services Compensation Scheme

Important information about compensation arrangements:

Your eligible deposits held by a UK establishment of Lloyds Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. This limit is applied to the total of any deposits you have with the following: Lloyds Bank, Mayfair Private Banking, Lloyds Bank Private Banking and Scottish Widows Bank. Some savings accounts under the Charities Aid Foundation brand name are also deposits with Lloyds Bank plc. Any total deposits you hold above the limit between these brands are unlikely to be covered.

Read the How FSCS protects your money guide (PDF, 638KB) or visit the Financial Services Compensation Scheme site to learn more. You can also refer to our FSCS Information Sheet (PDF, 116KB).

Scottish Widows Bank is a trading name of Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales, no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 119278.