We're here to help
For information and help using our online services, please visit our log in help page.
If you’re worried about money or pensions, or if you or someone you know is experiencing financial or domestic abuse, we have people on hand to support you. You’ll find online resources on our Extra support page, or you can call us using the relevant number below.
For our latest updates on the impact coronavirus has had on the stock market, pensions and investments, please visit our coronavirus hub for useful information.
Investing can be a great way to make money, but people may offer you fake investments. To keep your money safe, you need to be able to spot a scam. Visit our dedicated investment fraud page for information on what to look out for.
Our phone lines are open, however we continue to see an increase in call volumes so ask that you use our online forms where possible. Visit our coronavirus hub for latest updates and FAQs. We also have information for customers who may need extra support.
General enquiry form Bereavement claim form Health (illness) claim form
We’re here to provide support when you might need it. We can provide practical information on what to do if you need to let us know about a bereavement. Or our dedicated claims team are on hand if you need to make a claim on a policy.
| Type of enquiry | Description | Number to call | Opening Hours |
|---|---|---|---|
| I have a pension or an annuity | If you took your policy out through your employer | 0345 755 6557 | Mon to Fri 9am–5pm |
| If your product is called "Retirement Account" | 0345 716 6733 | Mon to Fri 8am-6pm | |
| If you took your policy out via an IFA or direct with Scottish Widows | 0345 716 6777 | Mon to Fri 8am–6pm | |
| If you took your policy out through a branch (formerly Lloyds TSB) | 0345 300 4455 | Mon to Fri 9am–5pm | |
| If you are 55 or over and wish to explore your retirement options | 0345 835 6644 | Mon to Fri 8am–6pm | |
| I have an Investment or Savings policy | If you have an OEIC or an ISA | 0345 300 2244 | Mon to Fri 9am–5pm |
| If you have a Scottish Widows investment bond | 0345 716 6777 | Mon to Fri 8am–6pm | |
| If you took your policy out through a branch (formerly Lloyds TSB) | 0345 300 4455 | Mon to Fri 9am–5pm | |
| I have a life insurance policy | If you took your policy out via Lloyds Bank, Halifax or Bank of Scotland | 0345 300 0698 | Mon to Fri 9am–5pm |
| If you took your policy out via an IFA or direct with Scottish Widows | 0345 030 6240 | Mon to Fri 9am–5:30pm | |
| I don’t know what product I have | Please call 0345 716 6777 | Mon to Fri 8am–6pm | |
| I need help with financial support | Please visit our Extra support page | ||
| I need help with financial or domestic abuse | Please visit our Extra support page | ||
Having your policy number to hand when you call us will make it easier for us to get your call to the right place. If you don’t have this we can still help find you with your personal information, but we may need to ask a few more security questions.
At Scottish Widows we really care about the quality of service you receive. For this reason, calls will be recorded and monitored for quality and coaching purposes.