There are lots of ways to get in touch. Whether you have a question about our products or would like to talk to us about something else, we'll always be happy to help.
We want to make the claims process as simple as we can for you. Our dedicated claims team are on hand to help.
Want to talk to us about a new or existing policy? Find the number you need below and get in touch.
These are pensions taken out through your employer.
| UK Callers | Opening Hours | |
|---|---|---|
| Member helpline | 0345 755 6557 | Mon to Fri 8am – 6pm |
| UK Callers | International Callers | Opening Hours | |
|---|---|---|---|
| New Customers | 0345 845 1004 | +44 131 549 9774 | Mon to Fri 9am – 6pm |
To speak to someone about a new Retirement Account product
Request a call backTo speak to someone about a new Stakeholder Pension product
Request a call backAll other new pension product enquiries
Request a call backYour policy number will help us direct your call to the right person first time. If possible, please have this to hand when calling and enter it when asked.
| Product | UK Callers | International Callers | Opening Hours |
|---|---|---|---|
| Retirement Account | 0345 716 6733 | +44 131 549 9778 |
Mon to Fri 8am–6pm
Sat 9am–12:30pm |
| Stakeholder Pension and Personal Pension | 0345 716 6777 | +44 131 549 9772 |
Mon to Fri 8am–6pm
Sat 9am–12:30pm |
| Annuities | 0345 716 6777 | +44 131 549 9775 |
Mon to Fri 8am–6pm
Sat 9am–12:30pm |
Alternatively, complete our customer enquiry form and we’ll respond directly to you.
Online enquiry formIf your query is in relation to a pension plan you have with Scottish Widows or an individual annuity you have purchased please contact:
| UK Callers | International Callers | Opening Hours |
|---|---|---|
| 0345 716 6777 | +44 131 549 9777 |
Mon to Fri 8am–6pm, Sat 9am–12:30pm |
If you’re new to Scottish Widows investment products and would like to speak to us about a new product.
| UK Callers | International Callers | Opening Hours | |
|---|---|---|---|
| New customers | 0345 608 0375 | +44 131 549 9774 | Mon to Fri 9am–6pm |
To speak to someone about a new ISA product
Request a call backTo speak to someone about a new OEIC product
Request a call backAll other new investment product enquiries
Request a call backMost of our customers have their call answered within five minutes, however during peak times, particularly a Monday, this may be slightly longer.
Your policy number will help us direct your call to the right person first time. If possible, please have this to hand when calling and enter it when asked.
| Product | UK Callers | International Callers | Opening Hours |
|---|---|---|---|
| Bonds & Endowments | 0345 366 7725 | +44 131 549 9779 |
Mon to Fri 8am–6pm Sat 9am–12:30pm |
ISAs and OEICsCall to add a lump sum to an existing investment and topping up your investment |
0345 300 2244 | +44 131 535 0457 |
Mon to Fri 8am–6pm Sat 9am–12:30pm |
Alternatively, complete our customer enquiry form and we’ll respond directly to you.
Online enquiry formIf you’re not sure who to speak to or you would like to discuss a policy, please call us on the number below and we’ll help direct you to the right person.
| UK Callers | International Callers | Opening Hours |
|---|---|---|
| 0800 032 0947* | +44 131 549 9771* |
Mon to Fri 8am–6pm Sat 9am–12:30pm |
Your policy number will allow your call to be connected to somebody who can help you. Please have this to hand and enter it when asked.
Online enquiry form*We may record and monitor calls to help us improve our service.
Our dedicated claims team will ensure your claim is dealt with as smoothly as possible. Take a look at our claims page to find out the number to call for the plan you have.
Go to our claims pageYou can also write to us at:
Scottish Widows
15 Dalkeith Road
Edinburgh
EH16 5BU