We're here to help
Important Changes: on 22nd June we made some changes to our online access to improve security. For information and help using our online services, please visit our log in help page.
We’re experiencing high call volumes driven by the coronavirus outbreak and the impact this is having on our customers’ lives, the stock market and pensions and investments. We’re sorry to keep you waiting and we’ll answer your call as soon as possible.
You may want to take a look at our latest update on the volatile market situation, visit our coronavirus hub for useful information or use our online forms below to contact us.
In these challenging times we’ve enabled our customer service colleagues to work from home and our telephone lines are open. However, we’re still experiencing high call volumes so instead of phoning us you can use our online forms.
Health (illness) claim Bereavement claim FAQs General enquiry
We’re here to provide support when you might need it. We can provide practical information on what to do if you need to let us know about a bereavement. Or our dedicated claims team are on hand if you need to make a claim on a policy.
Want to talk to us about a new or existing policy? Find the number you need below and get in touch.
| What product do you have? | Description | Number to call | Opening Hours |
|---|---|---|---|
| I have a pension or an annuity | If you took your policy out through your employer | 0345 755 6557 | Mon to Fri 9am–5pm |
| If your product is called "Retirement Account" | 0345 716 6733 | Mon to Fri 9am–5pm | |
| If you took your policy out via an IFA or direct with Scottish Widows | 0345 716 6777 | Mon to Fri 8am–6pm | |
| If you took your policy out through a branch (formerly Lloyds TSB) | 0345 300 4455 | Mon to Fri 9am–5pm | |
| If you are 55 or over and wish to explore your retirement options | 0345 835 6644 | Mon to Fri 8am–6pm | |
| I have an Investment or Savings policy | If you have an OEIC or an ISA | 0345 300 2244 | Mon to Fri 9am–5pm |
| If you have a Scottish Widows investment bond | 0345 716 6777 | Mon to Fri 8am–6pm | |
| If you took your policy out through a branch (formerly Lloyds TSB) | 0345 300 4455 | Mon to Fri 9am–5pm | |
| I have a life insurance policy | If you took your policy out via Lloyds Bank, Halifax or Bank of Scotland | 0345 300 0698 | Mon to Fri 9am–5pm and Sat 9am - 12:30pm |
| If you took your policy out via an IFA or direct with Scottish Widows | 0345 030 6240 | Mon to Fri 9am–5:30pm (closed Saturday) | |
| I’m not sure what I have | Please call 0345 716 6777 | Mon to Fri 8am–6pm | |
Having your policy number to hand when you call us will make it easier for us to get your call to the right place. If you don’t have this we can still help find you with your personal information, but we may need to ask a few more security questions.
At Scottish Widows we really care about the quality of service you receive. For this reason, calls will be recorded and monitored for quality and coaching purposes.