PERSONAL PENSIONS

We’re here to help you manage your personal pension. There are a few ways you can get in touch.

Chat to us online

Send us a message

Send us a message

Through our online enquiry form or you can email us.

General enquiry form

Our online services

Our online services

Manage your pension and plan for the retirement you want with our online services and mobile app.

Get online with us

Forms

Forms

You can use our forms to:

Call us

So we can get you to the right team as quickly as possible, please have your plan or policy number ready. We’re available between 9am and 5pm, Monday to Friday.

Scottish Widows

Scottish Widows

Retirement Account
0345 716 6733

Personal Pension
0345 716 6777

Halifax

Halifax

Personal Pension
0345 835 6645

Clerical Medical

Clerical Medical

Personal Pension
0345 835 6646

If your pension plan starts with ‘EM’ please visit the Scottish Widows Platform contact page.

If you have a query about a Scottish Widows annuity, you can find information on our annuity page.

If you’re overseas, for Retirement Account please call +44 131 549 9778 and for all other pensions please call +44 131 549 9772.

Taking money from your pension

Taking money from your pension

From age 55 (increasing to 57 from 2028)  you can choose to take some or all of your pension pot. Find out more about cashing in your pension.

If you’ve spoken to us and have already taken money from your pension, you can take more money by contacting us through any of the ways detailed on this page.

Write to us

Write to us

Scottish Widows
PO Box 24169
69 Morrison Street
EDINBURGH
EH3 1HH

Please include the following information in your email or letter, so we can get back to you as quickly as possible:

  • your account, plan or policy number
  • your full name
  • your address
  • details of your request
  • how you would like us to reply to you by including your contact details (such as your telephone number or email address)
  • if you’re writing to us please include your signature, which gives us your consent to action your instructions.

Once we receive your email or letter, we aim to get back to you within 5 working days.

Protecting yourself from fraud

Protecting yourself from fraud

Find out how to protect yourself from fraud and learn more about avoiding pension scams.

Update how you hear from us

Update how you hear from us

We want to make sure we keep you updated so you're in control of your plans. Let us know how you'd like us to contact you so we can keep you informed.