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Contact us – Scottish Widows Bank

Scottish Widows Bank can’t help with enquiries for Scottish Widows Ltd.

If you need to speak to Scottish Widows Ltd please visit their contact us page to find details of the team you need to speak to. This includes:

  • Pensions
  • Investments (including stocks & shares ISAs)
  • Annuities
  • Corporate customers
  • Press office

General enquiries

For Mortgages and policy loans

Call us on 0345 845 8555

For Savings

Call us on 0345 845 0829

Lines are open 8am to 6pm Monday to Friday.

If you’re calling from overseas, telephone 0044 131 535 0460.

For Internet Banking enquiries
call us on 0345 845 0829

Lines are open 8am to 6pm Monday to Friday.

Write to us at:
Scottish Widows Bank
PO Box 12757
67 Morrison Street


If you have a complaint please visit our complaints page to find out how to inform us about it. We’ll then try to provide a solution as quickly as possible.

How to get a copy of your personal information

You can get a copy of all personal information we hold about you by:

  • calling us on the telephone number provided on this page.
  • writing to us at the address shown on this page.

Contacting us online

  • Scottish Widows Bank Product Enquiries: Complete this online form if you have an enquiry about opening a new savings account. You can also use this form if you’re an existing customer and have a general enquiry, or if you need to notify us of a lost or stolen password.
  • General feedback: For suggestions and comments to help us to improve our online service.

Contacting us by telephone

Enquiry UK callers Opening hours
Savings customers 0345 845 0829 (option 1) Mon to Fri 8am to 6pm
Mortgage customers 0345 845 8555 Mon to Fri 8am to 6pm
Policy Loans 0345 845 8555 Mon to Fri 8am to 6pm

Customers with a disability

For customers with hearing or visual impairments, visit the Servicing our Customers page to find out more about our Typetalk service and how you can request material in large print or braille.

Contact a Financial Adviser

To find a Financial Adviser local to you, visit Unbiased, the website run by IFA Promotion Ltdopens a new window, who are responsible for promoting financial advice in the UK. Before your first meeting, see our helpful tips on Choosing a Financial Adviser.