Servicing our customers

Making life easier for all our customers

Serving our customers online

We're always reviewing our website and make regular changes to improve the online experience and accessibility for all our customers. Our Internet Banking facility also allows our customers to service their savings and mortgage accounts online.

Serving our customers with a disability

Copies of our literature can be provided in large print or in Braille and additional assistance is available to any customer upon request. If you have any special requirements please contact our customer service team on 0345 845 0829. Customers with hearing impairment may choose to make use of Next Generation Text Relay (NGT) (previously known as Text relay, TextDirect and Typetalk) on 0345 732 3436 (lines are open seven days a week, 9am to 5:30pm). For more information visit the NGT Relay website(opens in new window).