Coronavirus (Covid-19) hub

Taking on our future together

We’re answering the most topical questions about pensions, investments and life insurance in our new ‘experts at home’ series.

From how coronavirus could affect your financial future to how to spot a pension scam.

Coronavirus update

In these challenging times we’ve enabled our customer service colleagues to work from home and our telephone lines are open. However, we’re still experiencing high call volumes so instead of phoning us you can use our online forms.

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Coronavirus (Covid-19) updates – We’re here to help

Expert sessions

Answering the most topical questions about pensions, investments and life insurance in our new ‘experts at home’ series. From how coronavirus could affect your financial future to how to spot a pension scam.

Watch now

Frequently asked questions

We’ve answered some of the most commonly asked Pension, Life Insurance and Investment questions.

See FAQs

Coronavirus and your investments

If you’ve been checking your pensions and investments over the past few weeks, you may have noticed a change in their values. Find out how it could affect your finances and why there can be a drop in fund values in times like these.


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Supporting our most vulnerable customers

We’re here to help you through these anxious times and have a variety of online resources to support and guide you:

 

Making a claim

You can notify us of a new life insurance or critical illness claim using our online forms. You can continue to access our wide range of support and guidance on making a claim on our dedicated claims page. Existing claims will be processed as normal:

Ask our experts

Investment Director Iain McGowan provides an update on how coronavirus (Covid-19) could affect your investments in his new blog.

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Worried about Stock Market Fluctuations?

What makes investment values rise and fall? We’ll explain what causes stock market volatility, and why you should take a long term view when it comes to your investments.

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Supporting key workers

A very big thank you to the NHS and all of the key workers who are helping support the nation through these really worrying times. Here you’ll find a wide range of online resources to help and guide you including the latest updates and answers to some of your most commonly asked questions.

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Protect yourself from pension scams

Fraudsters may use the uncertainty around coronavirus (Covid-19) to trick people into a scam. Read our 6 signs of a pension scam to see what to look out for.

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Temporary suspension of property funds

Various fund managers are temporarily suspending trading in their property funds because of valuation uncertainty related to the impact of the Coronavirus outbreak.

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Scottish Widows Bank

If you have questions for Scottish Widows Bank about your mortgage or anything else you’ll need to contact them directly.

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Pension Basics

Why does my pension rise and fall in value? How much should I be saving for the future? Our Pension Basics films help answer your top pension questions.

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Life insurance basics

Our short Life Insurance Basics films can help answer questions you have about Life insurance. From What is Life Insurance and Critical Illness cover? to How do I make a claim?

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Pension wellbeing guide

Our Pension Wellbeing guide is full of helpful and practical ways to help you plan for your future. From the pension basics to practical support to help make sure your plans are on track for the retirement you want.

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Independent help and guidance

If you still can’t find the information you need, these free resources can help you take on your finances and plan for the future.

If you need further personalised help an independent financial adviser can provide advice tailored to your circumstances. There is usually a charge for this. Visit Unbiased to find an adviser in your area.

Managing your mental health

Managing your mental health during the coronavirus (covid-19) outbreak is important. For the latest information and tips our charity partner Mental Health UK can help.

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Government Guidance

Find out the latest Government guidance on the measures we should take to combat the coronavirus (Covid-19).

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NHS advice

Follow the NHS advice to defeat the coronavirus (Covid-19) and what to do if you think you have it.

Find out more