Help with registering or logging into client services online

To register for Client Services Online, you’ll need:

  • a Retirement Account product
  • your last name
  • your email address
  • your plan (or policy) number

    You can find your plan (or policy) number on your Annual Benefit Statement or on any letters from us.

  • your National Insurance Number
  • your date of birth.

Register now

If you’re struggling to log in or register, please check that:

Not all of our policies have online log ins. Which means you can only manage some over the phone. You can’t log in or register online if you have a policy that:

  • has more than 8 numbers or letters in the plan (or policy) number
  • was set up before 1999
  • is assigned to or managed by trustees
  • was set up for a child under the age of 18
  • is affected by a Power of Attorney.

If any of these apply to you, please call us on:

0345 716 6733

We're open Monday to Friday 9am to 5pm.

If you’ve forgotten your password

Go to forgotten password.

We’ll then send you an email telling you what to do next. To reset your password, we’ll ask some security questions, so please have your National Insurance Number and plan (or policy) number handy.

For example, you might be trying to log in with your personal email address, but you initially registered with a different one.

We can change it for you if you fill in our online form.

You can log into most of our services 24 hours a day. But from Monday to Saturday, you won’t be able to log in between 10pm and 10.30pm. On Sundays you’ll be able to log in from 8am to 6pm.

If you have an OEIC, ISAs or Bonds, the times are different. From Monday to Friday you can only log in to these services from 8am to 8pm. And on Saturdays you can log in from 8am to 1pm.

If you’re struggling to log in or register, you might need to try a different browser.

If you still need help registering or logging in

You can call us on:

0345 769 7888

We’re open Monday to Friday, 9am to 5pm.

Or you can ask a question by filling in our online form if you still need help.