Existing savings customers

Visit our Internet Banking information page to find out how to register.

This cannot be done online so please call 0345 845 0829 to request this.

After we receive your completed Direct Debit Mandate, it can take up to seven working days before it is active.

To change your bank details (personal customers only), call us on 0345 845 0829 and we will attempt to verify your new details over the telephone. Alternatively, you can write into us. Please supply an original bank statement/internet statement - dated within the last 3 months, cancelled cheque or bank pay in slip as verification. We can only set up bank details for a personal account you are named on. We do not accept payments from business or third party accounts.

We don’t have a sort code for Scottish Widows Bank. This is because we are not a clearing bank, meaning funds must be collected using the Direct Debit facility which is set up for your nominated bank details.

Withdrawals can reach your nominated account by the end of the same day if your instruction is received until 6.00 pm on a working day. (provided you give us the agreed notice, if applicable for your account, and it is up to and including £250,000.)

We can arrange same day transfers by CHAPS if you give us the instruction by 3.40PM that day. There will be a £25 charge.

The maximum total amount that can be transferred per day using Faster Payment Services is £250,000.

The daily maximum limit for transfers to your nominated account using Internet Banking is £25,000

Please download our details amendment form (PDF, 1MB). Using this form, you can update your:

• Security details
• Address details
• Name
• Bank details
• Frequency of interest payments.

Withdrawals up to £250,000 are made by Faster Payment Service, and are free of charge (provided you give us the agreed notice, if applicable for your account) and will reach your nominated account by the same day if your instruction is received until 6.00 pm.

We can arrange same day transfers by CHAPS if you give us the instruction by 3.40PM that day. There will be a £25 charge.

We’ll write to you at least 30 days before the maturity date of your Fixed Term Deposit Account. You can request us to transfer the funds into your nominated account, or if you’d like to put the money into another account with us, we have a number of options that may be suitable.

If we don’t receive instructions from you, on the last day of the fixed term (or the next working day if this falls on a Saturday, Sunday or Bank Holiday), the account will revert to a variable interest rate equivalent to the Bank of England base rate.

You’ll receive a statement every time interest is applied to your account.

However, please note that if you don't instigate a transaction on your account within three years, (for example withdraw or deposit funds other than your usual interest transactions) we'll class your account as “dormant”. We'll attempt to contact you at the last known address to advise you of this however, once your account status is changed you'll not receive any statements and you'll be unable to make transactions on your account, until you confirm that the account should remain open.

Please note, for fixed term deposit accounts, the three year period before an account is considered dormant will start at the maturity date of the fixed term deposit account.

There are no penalties for this.

Scottish Widows Bank
PO Box 883
Leeds
LS1 9TY

Our telephone number is 0345 845 0829. Our lines are open 8am to 6pm Monday to Friday.

As part of the terms and conditions you must always give the appropriate notice on withdrawals.

Your eligible deposits held by a UK establishment of Lloyds Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. This limit is applied to the total of any deposits you have with the following: Lloyds Bank, Mayfair Private Banking, Lloyds Bank Private Banking, Lloyds Bank 360, MBNA and Scottish Widows Bank. Some savings accounts under the Charities Aid Foundation brand name are also deposits with Lloyds Bank plc. Any total deposits you hold above the limit between these brands are unlikely to be covered.

Please click How FSCS protects your money (PDF, 638KB) for further information or visit www.fscs.org.uk.

You can also refer to our FSCS Information Sheet (PDF, 116KB) for more details.

More information on the Lloyds Banking Group can be found at www.lloydsbankinggroup.com

If you have telephone banking access you can close your savings account by calling us on 0345 845 0829 (then select option 1 for savings accounts). Our lines are open 8am to 6pm Monday to Friday. You will need to have your telephone banking passwords and codeword ready when you call.

If you don't have telephone banking access you can write to us with your request to close your account. Our address is:

Scottish Widows Bank
PO Box 883
Leeds
LS1 9TY

Please note that funds can only be transferred back to your nominated account (unless we receive bank identification in the form of a cancelled cheque or bank statement that would allow your nominated account details to be changed to a different account). Payments will be sent by Faster Payment in line with the terms and conditions of the account. No cheques will be issued.

If you have a complaint please visit our complaints page to find out how to inform us about it. We'll then try to provide a solution as quickly as possible.

The death of someone close to you is very difficult. In addition to the emotional upset you'll be facing, you may also need to take care of practical matters.

At Scottish Widows Bank, we try to make this as easy as possible:

You can download the documents you need to complete here (PDF, 145KB). You'll also need to send the original death certificate, or a certified copy of it. Please see our bereavement guide (PDF, 46KB) for clarification.

All the documents should be sent to us with a covering letter to:

Scottish Widows Bank,
PO Box 883,
Leeds
LS1 9TY

You can also call us on 0345 845 0829 if you'd like us to post out the documents you need to complete and return to us. Our lines are open 8am to 6pm Monday to Friday.

Once we receive all the documents we can update our records.

If you held a Scottish Widows Bank account in the past and think you may have forgotten accounts with us, we'll do our best to find and reactivate these for you.

You can visit www.mylostaccount.org.uk to submit an electronic account tracing form online. This is an official site set up by the British Bankers' Association (BBA), the Building Societies Association (BSA), and National Savings and Investments (NS&I).

Alternatively you can call us on 0345 845 0829 and a member of our staff will talk you through what needs to be done. To assist us it would be helpful if you could gather any information such as old statements, any old correspondence from us, or any other details relating to the old account(s).