As well as financial peace of mind, our Protection for Life policies also offer a range of support services.
We work with RedArc, an independent nurse advice service, to give you, your partner and your children the support and practical help you may need through any difficult and traumatic time in your lives.
By answering your questions or addressing any fears you have, RedArc can help you to cope by giving the emotional support you need to help make a difference to your wellbeing.
Care services are included with all Protection for Life policies at no added cost. The services can be used by you, your partner and your children from the day the plan starts and you don’t have to make a claim to use them.
What are the services?
RedArc has a team of Personal Nurse Advisers who are all highly experienced and qualified with a wide range of specialised and general medical knowledge. Their services include support for situations such as:
- Serious illness
- Support on discharge from hospital – helping you recover
The Personal Nurse Adviser can also provide, where appropriate:
- A face to face second medical opinion from UK-based specialists, or
- A course of therapy i.e. counselling, complementary or occupational therapy
A dedicated telephone-based Personal Nurse Adviser will help you with your specific needs and situation. The same Nurse Adviser will remain with you for as long and as often as needed.
How you can use our Care service
During a traumatic event
If you or someone in your family needs help, advice or support because of a traumatic event, just call our customer support team and explain that you want a referral. Our team will ask a little more about the reason for your call and put you in touch with RedArc.
At claim stage
If you are diagnosed with a critical illness, or have died, our claims team will explain how you or your family can contact RedArc. For a critical illness claim please call us on 0800 056 5589. If someone has died please call 0800 056 5590.
Protection for Life offers RedArc services as part of your policy, they are not part of our contractual agreement with you. This service can be amended, replaced or withdrawn at any time.