Access Keys



Service Availability

Our eServices are available Mon–Fri 8am–8pm and Sat 8am–5pm. Some of our products may be available outside these hours.


Log in help

Getting help and support

If you need any help when using our online services, you can contact our Web Support team online using the log in or website help form. For general policy enquiries please use our policy enquiries form.

Alternatively, you can contact our helpline on 0345 769 7888, which is open between 8am and 6pm weekdays and 9am and 12.30pm on Saturday.

Service availability

Our eServices are available Mon-Fri 8am–8pm and Sat 8am–5pm.

Compatible Browsers

Our secure website is currently supported by Internet Explorer. Using other browsers will restrict your access to our tools and calculators. This includes the ability to switch funds and run projections using our “What If?” calculator. It may also affect the size of the text and some hyperlinks.

Policies you cannot view online

If your policy number contains more than 8 digits or letters it will not currently be available to view online as it was not originally taken out via Scottish Widows. If your policy was taken out before 1999 it will not be available or if the policy has been assigned this will also prevent online access.

Please note, if your policy number has any subsequent digits, e.g. 8300000/1-20, please ignore anything after the slash.

What services are available?

All policies are able to change UK address and contact information online as well as retrieve a current value.

Pension policies are able to run projections using our “What If?” calculator.

Workplace pensions, at the discretion of the employer, may be able to switch funds online.

Currently no function exists to withdraw funds from any policy type online.

Can’t find your login details?

You’re details expire after 3 years of non-use so you may wish to register again or request reminder details.

Click whether you wish to “Register” or “If you have mislaid your Customer ID and/or PIN please click here”. You will require your policy number; this may be referred to as a plan or account number.

Error Messages

The details you have input are invalid…” is likely to mean the login details are incorrect but it can also mean the account is suspended in which case you can call us for us to fix the problem. Please note requesting reminder details won’t lift a suspension.

DOB must be valid and in the format DD/MM/YYYY”, we do ask that you enter the / symbol to break up the day, month and 4 digit year.

Browser not set up to accept cookies…”, this normally means your computer doesn’t believe you logged out successfully on the last visit. Try this now and call us if you need help.