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We are all feeling the impact of coronavirus. For many of our customers and their families it's a time of much worry and uncertainty. We want to offer our customers all the help we can.

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Existing Customers

Banking online is changing; be ready for extra security checks.

To make sure it's you, we may have to text you a passcode or call your mobile or landline. Please make sure we have your number.

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What would you like to find out about?

My Mortgage Account

  • Switch to a new rate
  • Additional borrowing
  • Interested in Offset? Find out more and apply
  • Frequently asked questions
  • How the Bank of England base rate affects your mortgage
  • Information for customers facing financial difficulty
  • Internet Banking
  • Download mortgage guides and forms
  • Mortgage Reserve Account

My Retirement Home Plan Mortgage Account

  • Our contact details
  • Frequently asked questions

My Lifetime Mortgage Account

  • Our contact details
  • Frequently asked questions

My Savings Account

  • Fixed Term maturity options
  • Frequently asked questions
  • Current interest rates
  • Internet Banking
  • Download savings guides and forms

My Policy Loan

These products are no longer available

  • Basic rate information
  • Our contact details