We’re working to make all the necessary arrangements and plan to make the change in the next 12 months.

The date is not yet confirmed, please check back regularly.

Background information

We sent you a letter in February 2023 explaining a change to the way we’ll calculate your policy’s value and why we’re making it.

In future, we’ll be using new technology to calculate Asset Shares individually. We’ll also calculate the Asset Share more frequently, resulting in fairer payouts.

On the day the change is made, the new calculation will not decrease the surrender value or transfer value of your policy.

If you have any questions or need further information you can call us on:

For endowment policies: 0345 755 6557

For pension or whole of life policies: 0345 716 6777

We’re open Monday to Friday, 9am to 5pm. Please have your policy number to hand if you do call.