Get help

Questions we're often asked

There are four ways you can find out about your charges:

  • Check your policy documents
  • Look at your providers’ websites
  • Log in and view your pension details online
  • Contact your other providers.

If you’d like to know more about our charges, contact us.

We won’t charge you to transfer your pensions to us. Your other providers may charge you for transferring out of their pension.

You can transfer most pensions to us online, but not all. Common reasons we can’t accept a pension include:

  • It has benefits which may be valuable. If you transfer, you’d give these up
  • It’s with an overseas provider
  • You only want to transfer part of your pension
  • You’re taking an income from the pension
  • It’s a final salary pension
  • An employer is currently paying into your pension
  • It’s been divided up as part of a divorce.

For more about pensions we can accept, read our guide.

Contact us

If you’d like to find out more about pension transfers, we're here to help.

Call our Pension Helpdesk

Our lines are open Monday to Friday, 9am-5pm.

0345 608 0380

Need advice?

This information isn’t the same thing as advice. If you’d like to know more about the different types of advice, and where you can find it, read our guide.

Find out about advice