Everything you need to know about transferring your pension.


If you’ve more than one pension and would like to combine them, we can help. Our pension experts answer questions we often get asked about transfers.


Read about transfers


If you’ve read our basic guides to pension transfers, you’re ready to find out more. This section will help you decide if transferring is right for you.

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Questions we're often asked

  • If your other provider uses the same transfer service as us, we’ll process your transfer as quickly as possible. This can take about six weeks.

    If they don’t use the same transfer service, we'll ask you to sign a letter of authority. This is a form which allows us to contact your previous providers to start the process. It’s worth noting that this manual process may take longer than six weeks.

  • The information here is not the same thing as advice. Our scheme infosite and Customer HelpPoint team will give you guidance about pension transfers, so you can make your own decision. We won’t advise you what to do.

    If you’d like more support, you can speak to an independent financial adviser. You’ll usually pay a fee for this advice.

    You can find an adviser at www.unbiased.co.uk


This information isn’t the same thing as advice. If you’d like to know more about the different types of advice, and where you can find it, read our guide.

Find out about advice

Need some help?

Need some help?

If you’d like to find out more about pension transfers, get in touch. Our contact details can be found on your scheme infosite.

Get help