Customer solutions

If you have any queries in relation to a letter you have received where the reference starts with CRT/BRS then please contact:

Reference starts with UK callers International callers Opening hours
CRT/BRS/: 0345 982 5330 +44 345 982 5330 Mon to Fri 9am–5pm
CRT/: 0800 028 7330 +44 800 028 7330 Mon to Fri 9am–5pm

CRT/BRS letter reference:

Scottish Widows
Customer Solutions
PO Box 28151
15 Dalkeith Road
Edinburgh
EH16 9DE

CRT letter reference:

Scottish Widows
Customer Solutions
PO Box 28097
15 Dalkeith Road
Edinburgh
EH16 5GW