Expert Sessions

Questions about your financial future? Our ‘experts at home’ series means we’re here to help answer your most commonly asked questions around pensions, life insurance and investments.

From how coronavirus could be impacting your pension to how to spot a pension scam, we’re here to help you take on your financial future.

How has Covid-19 affected my pension/investments?

If you have been checking your pension or investments you may have noticed a change in their value. Our Investments Expert Maria explains how Covid-19 may have impacted your pension and investments.

How can I spot a pension scam?

Unfortunately scammers use situations like the coronavirus pandemic to take advantage of people and undertake fraudulent activity. Watch our Pension Expert Andre explain the warning signs of a pension scam in our film.

Visit our Coronavirus hub

Find out the latest information on how your pension, life insurance and investments could be affected by Covid-19 in our bespoke webpage.

Find out more

Can a claim be made on a life insurance policy due to Covid-19?

We know the spread of Covid-19 is worrying so it’s important to know that you’re covered if the worst was to happen. Our Life Insurance Expert Dave explains how you’ll be covered in our film.

I’m worried about my investment value falling, what should I do?

If you’ve seen your pension and investments fall in value it can be tempting to sell your investments, but that could lock in your loss. Our Investment Expert Scott explains the options available to you.

Thank You NHS

Thank you to the NHS and all the key workers who are keeping us safe and keeping our country moving.

I’m a frontline health worker, can I still get life insurance?

You protect us and we want to do the same for you. We’ve updated our processes to make sure frontline health workers still have access to life insurance. Our Life Insurance Expert Eric explains how to apply in our new film.

Can I access my pension early to help pay my bills?

You can’t normally access your pension until you’re 55, there are some exceptions but anything earlier could be a scam. Our Retirement Expert Andre explains more in our film.


Frequently asked questions

You can find more FAQs on our Coronavirus Hub.

Read now

What is stock market volatility?

Our Investments Expert Maria explains what stock market volatility is, how it can affect your savings, and why it’s best to view your investments over the long term.

Should I move my pension/investments into a lower risk fund?

We’ve seen a dip in the economy and volatility in the stock market and it’s natural to be uncertain about what to do with your investment, especially if its value is falling. Our Investment Expert Scott explains what you should consider if you’re thinking about making changes to your investments.

Can I reduce my pension payments?

If you’re considering reducing your pension payments it’s important to consider how it will impact you when you come to retire. Watch our Retirement Expert Robert explain more.

How do I claim on a life insurance/critical illness policy?

Dealing with an illness or death is never easy, but making a claim should be. Our Life Insurance Expert Dave explains how to make a claim.


Making a claim

You can notify us of a new life insurance or critical illness claim using our online forms. You can continue to access our wide range of support and guidance on making a claim on our dedicated claims page. Existing claims will be processed as normal:

I can’t afford my insurance premiums can you help?

If you’re struggling to afford your monthly payments our Life Insurance Expert Richard explains your options

Should I continue paying in to my pension through the Covid-19 pandemic?

It’s a financially difficult time for many people, but stopping your pension payments may not be the best thing to do in the long run. Our Pension Expert Margaret explains more.

Should I postpone my retirement to give my pension and investments a chance to recover?

If you’re due to retire soon, you may be considering postponing your retirement if your pension value has dropped. Our Pension Expert Margaret explains what you should consider.

I’m off work or on reduced pay. How will this affect my pension?

If you’re off work or on reduced pay paying into your pension may not be at the front of your mind, but it’s important to know how it could impact your retirement. Our Retirement Expert Robert explains what it could mean for you.

How safe is my pension?

You work hard for your money, so when you save into your pension it’s important you know that it’s protected. Our Retirement Expert Andre explains more in our short film.

I’m claiming on a life / critical illness policy. What additional help is available?

Our Life Insurance Expert Amanda explains what additional help is available when you’re making a claim.

How do I check the value of my pension?

It’s important to know how much you have saved for the future. Our Pension Expert Margaret explains how to check your pension value in our short film.