Dealing with uncertainty

Taking on your future together

We’re committed to supporting you through times of uncertainty. We’ve put together information and insight to help you during times of stock market volatility, often as a result of global events such as the Coronavirus pandemic, Britain leaving the EU, and the current conflict in Ukraine.

We’re here to help

Expert sessions

Our experts answer the most topical questions about our pensions, investments and life insurance. From how to spot a pension scam, to what to do if your investment value is falling.

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Worried about Stock Market Fluctuations?

What makes investment values rise and fall? We’ll explain what causes stock market volatility, and why you should take a long term view when it comes to your investments.

Stock market volatility

Protect yourself from pension scams

Fraudsters may use times of uncertainty to trick people into a scam. Read our 6 signs of a pension scam to see what to look out for.

Read now

Update on our investments in Russia

Given the gravity of the situation in Ukraine, we’re making changes to our limited exposure to Russian stocks. Find out more about what this means for you and your investments.

Read our update

Be aware of investment fraud

Times of uncertainty can lead people to look for new investments. Read our advice to ensure you are aware of the signs of investment fraud.

Investment fraud

Investment essentials

Supporting you to understand investments and what can impact them. Our webpage is here to help with useful information and views from our experts.

Investment essentials

Pension wellbeing guide

Our Pension Wellbeing guide is full of helpful and practical ways to help you plan for your future. From the pension basics to practical support to help make sure your plans are on track for the retirement you want.

Get started (PDF, 2MB)

Supporting our most vulnerable customers

We're here to help and have a variety of online resources to support and guide you.


Independent help and guidance

If you still can’t find the information you need, these free resources can help you take on your finances and plan for the future.

If you need further personalised help an independent financial adviser can provide advice tailored to your circumstances. There is usually a charge for this. Visit Unbiased to find an adviser in your area.

Managing your mental health

Managing your mental health during times of uncertainty is important. For the latest information and tips, our charity partner Mental Health UK can help.

Go to Mental Health UK site

Coronavirus FAQs

We’ve answered some of the most commonly asked Pension, Life Insurance and Investment questions.

See FAQs

Government Guidance on coronavirus

Find out the latest Government guidance on the measures we should take to combat the coronavirus (Covid-19).

Go to government site