Latest updates

15th May 2019

New joiners to Scottish Widows

Your Scottish Widows Master Trust or Retirement Saver Plan provides access to a range of insured funds provided by Zurich Assurance Ltd.

It is proposed that these funds will be transferred to Scottish Widows Limited on 1st July 2019.  The transfer is subject to Court approval, and is following a legal process set out in Part VII of the Financial Services and Markets Act 2000. We refer to this process as the ‘Transfer’.

If you’d like further information about the Transfer, please see the Contact us page for details of the different ways to get in touch.

Copies of all the relevant documents relating to the Transfer are available in the Document library or can be requested by:

Calling us

You can call us on 0800 678 3515 (or +44 1242 664016 if calling from overseas). Lines are open 8am to 6.30pm, Monday to Friday and 9.30am to 12.30pm Saturday (excluding Bank Holidays).

Emailing us

You can email us at

Writing to us

You can write to us at:
Scottish Widows
PO Box 1315
GL50 9DL

If you write or email us, please provide your Plan number and Scheme name.

If you have a general question about your Plan which is not related to the Transfer, please use your usual contact details.

15th May 2019

Retirement Saver Terms and Conditions reminder

If you started your Retirement Saver plan before the 13th May 2019, you will have received or will soon receive a notification to say that your plan’s Terms and Conditions are changing from 24th June 2019.

A copy of the new Terms and Conditions will be available from 15th May 2019 on your scheme infosite. If you would like a paper copy of these please call us on your usual customer number.

5th June 2019

Supplementary reports available

There are further updates on the Transfer from the Independent Expert and the Chief Actuary that are available in the Document library. The With-Profits Actuary’s conclusions remain unchanged and he therefore did not consider it necessary to produce a supplementary report.

13th June 2019

Court approval

The High Court has approved the Transfer of the majority of Zurich’s remaining workplace pensions and savings business to Scottish Widows. The Transfer will take place on 1st July 2019.

13th June 2019

Trading suspension reminder

We wanted to remind you about the changes which will happen at the final stage of the Transfer.

To enable the Transfer to take place we need to stop processing certain transactions for a short period of time. The ‘trading suspension period’ will begin on Tuesday 25th June 2019 and is expected to continue until 9am on Wednesday 3rd July 2019, after the Transfer has completed. We won’t be able to process certain transactions, such as buying, selling, or switching funds, during this period.


If you’d like to make transactions through the website, please send them online to us by 3pm on 25th June so we can process them before the trading suspension period starts.

If you’d like to make transactions in any other way, for example over the phone, by email or through the post, we need to receive your instructions by 9.30am on 25th June so we can process them before the trading suspension period starts.

If you’re planning to transfer your fund to another provider or take your retirement benefits before the end of June 2019, please contact us now to discuss your options.

Any instructions received after the times listed above won’t be processed until after 9am on 3rd July 2019. If you are planning to carry out any transactions during the trading suspension period, please contact us on 0800 032 1260 (+44 1242 666271 if calling from overseas). Lines are open Monday to Friday 8am until 5.30pm. Please have your plan number to hand if you do call to discuss your options.


We will have contacted you separately, if you are due to receive a regular income payment, or are making payments to us by direct debit, and these are affected by the trading suspension period.