These changes will happen automatically and will be completed in different phases. We'll write to you to let you know when the changes have been made, confirming that your updated T&Cs have taken effect, what your updated plan number is and other important information. If you want to know exactly when the changes will happen for you, please contact us.
We’ve written to your employer to let them know about the changes.
- Updated terms & conditions (T&Cs) - you'll receive updated T&Cs, which will take effect once all the changes are completed. These will replace your existing T&Cs (previously known as Policy Provisions). It’s important that you download and keep a copy with your other plan documents. The current T&Cs are below. They may change in the future.
- Updated plan numbers - you'll receive an updated plan number, which should always be used when contacting Scottish Widows, after the changes have taken effect.
- Bank account changes - we're changing the bank accounts we use to collect pension payments, which will result in a payment suspension period. If you make additional contributions to your pension plan, you won’t be able to do so during the suspension period. If you’re affected by this, a separate letter will be sent to you with exact dates and any actions required ahead of the suspension period.
- Digital services - your digital services will be unavailable over the weekends the changes are being made. The table below provides details of these dates.
| Upgrade Event |
Expected Completion Date |
Digital services unavailable on these dates |
Status |
Flexible Access Drawdown delivery |
|---|
Phase 1 |
Completed 20th February 2023 |
Completed |
Completed |
Available |
| Phase 2 |
Completed 18th September 2023 |
Completed |
Completed |
Available |
| Phase 3 |
Completed 20th November 2023 |
Completed |
Completed |
Available |
Updated 20th November 2023
