Coronavirus (Covid-19) support for you and your employees

We know it’s a difficult time for us all as we face uncertainty around the outbreak of the coronavirus and the disruption it’s causing to our daily lives. We are as committed as ever to helping people plan for a secure financial future and all the actions we are taking now are to ensure we can support both you and your employees during this difficult period.

Latest servicing update

Due to the challenging times we’re all experiencing we have seen an increase in call volumes. We need your help to encourage your employees to use our online support and services as much as they can to help keep our telephony service free for our most vulnerable customers. You and your employees can still use our online services as well as access our latest Covid-19 update.

The Big Pension Awareness Interview with Guy Opperman

In this short film, Pensions Minister, Guy Opperman, shares his thoughts on the importance of retirement savings, even during times of financial difficulty, and the positive changes the pandemic has had on the pensions sector.

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Coronavirus Job Retention Scheme - employer contributions

Read our latest summary of the Coronavirus Job Retention Scheme and how it affects employer pension contributions.

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Coronavirus job retention scheme FAQs

We’ve put together a list of your most frequently asked questions on employer pension contributions in relation to the Coronavirus Job Retention Scheme.

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COVID-19 employer webinar playback

Watch the playback of our recent employer webinar to find out more about what Covid-19 means for your Workplace Pension scheme.

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Furlough and pension schemes

Following the Covid-19 Employer Webinar, read our Furlough and Pension Schemes article where our Pension Experts explain the furlough examples in more detail.

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Investment markets update

Senior Investment Specialist, Scott Brooks, explains the impact Coronavirus (Covid-19) is having on investment markets and highlights the long-term nature of pension savings.

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Lifting restrictions on our property funds

Fund managers are starting to resume trading in their property funds now that property valuers are able to provide accurate valuations for the properties held in the funds.

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Market update

For the latest information on how the coronavirus is affecting investments, including impact on the stock market, read our latest market update.

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LBG guidance

Access wider support and guidance on the impact of Covid-19, from Lloyds Banking Group.

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We want to share some information and support for you and your employees as we expect many of them will be concerned about the effect of the current global coronavirus pandemic on their long term pension savings.


New redundancy support hub

Our dedicated Redundancy Hub supports employees facing redundancy during this time of uncertainty, by providing information on how leaving a job could affect their retirement savings, as well as further support for their wider financial and mental wellbeing to help them get back on track.

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Stock market volatility

We’ve developed a couple of short films and a blog on stock market fluctuations that you can share with your employees during this turbulent investment period.

What is stock market volatility?

Learn more about what makes investment values go up and down. We’ll explain why market volatility is normal, and how long-term investing works.

Learn more about how to diversify and protect your investment

Take a few minutes to learn how investing across different asset types can be a good way to reduce the overall level of investment risk to your money.


Hear from our expert

Maria Nazarova-Doyle, Head of Pensions Investments, shares an update on how stock market volatility impacts the three different stages of pension saving.

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Your employees questions answered

We help you answer your employees’ top pension related questions during this uncertain time through our expert at home series, thought leadership articles and FAQs.


Expert Sessions

In this new series of short films our experts answer your employees’ most commonly asked coronavirus related questions about pensions and investments.

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Our experts on Leading Britain's Conversation

We’ve answered your employees’ top questions on pensions and investments through our partnership with Leading Britain's Conversation (LBC). Find out what our experts had to say.

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Investments FAQs

Investment Director Iain McGowan addresses some of the most frequently asked questions on how Coronavirus could affect investments.

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Frequently asked questions

To further support you with your employees’ concerns or questions in relation to the impact of the Coronavirus on their pension savings, share our FAQs.

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Protect your employees from pension scams

Fraudsters may use the uncertainty around Coronavirus to trick people into a scam. Share our 6 signs of a pension scam so your employees know what to look out for.

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Pension wellbeing guide

Our Pension Wellbeing Guide can help your employees get on top of their future planning during these uncertain times. Share with them now to help keep them on track and for guidance on what to do next.

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Official guidance

Keep up to date with the latest guidance Government and NHS