Scottish Widows logo

Retirement Account – Helping you service your clients easily & efficiently

Providing quality financial advice for both new and existing clients is a detailed and time consuming process. And with recent regulatory change adding further time pressures, it’s no surprise that the industry continues to embrace digitisation

Online services can provide operational efficiencies and streamline processes for your businesses. Significant time savings can be made, freeing up resource to spend more time with your clients.

We understand that your time is valuable, which is why we provide digital services that are easy to use, and designed to keep your business moving. Enabling you to focus on what really matters, value-add activities for your clients, rather than transactional administration.

Over recent years we’ve invested over £50m on our Retirement Account, transforming our proposition and service. With many of our key changes focused on making it easier for you to transact online.

  • Our online services, accessed through our easy to use adviser website, makes managing your clients’ policies simple
  • Our quick quote feature helps you make speedy decisions, and no requirement for wet signatures means applications can be processed within 48 hours.

Retirement Account online services – supporting your business at every stage

Getting started

Easy online registration

  • For new business and all online services – straightforward digital services that allow you to focus on your clients
  • Quick quote feature – great for comparisons
  • Quote and apply online – easily and efficiently

Signature-free processing online

  • For new applications and top ups to existing policies

48 hour set up for new business

  • No need to review or chase

Ongoing fund management

Top up and transfer in

  • Online or by telephone

Signature free processing

  • No ‘wet’ signature required

Online fund trading

  • Perform straightforward buy, sell or switch transactions

Portfolio Management Service

  • Create and manage ‘adviser portfolios’

End State Switching

  • Restructure funds easily. Our service automatically calculates and arranges switches, buys, and sells

Client reporting

  • Easy to access policy information, that you can customise to meet your clients’ needs.

Taking income

Designation by phone

  • Verbal instruction for tax-free cash payments, designations, income payments, and conversions from capped to flexible drawdown.

Tax free cash payments

  • When confirmed by 11am, funds are paid to clients’ by COB same day

Drip-feed Drawdown

  • Automated phased drawdown option. Saves you time and helps your clients manage their tax affairs efficiently.


Online services play a big part in our service proposition, but it’s not the complete picture – we have a dedicated team of professionals ready to help you at every stage:

  • Our Retirement Account Servicing Team are at the end of the phone and happy to help with day to day queries – tel. 0800 096 4364.
    • 70% of actions are completed on the first call, giving you what you need there and then
    • Case management – you’ll have a named contact to manage your query, providing peace of mind and a complete service.
  • Business Development Team – we’ve increased the number of account managers in regional teams to help support your business.
  • Business Support Team – our technical experts can help you make the most of best advice tools when researching Retirement Account for your clients. They offer support in person, by WebEx or via a dedicated helpline 0345 128 1404.


In recognition of the service we provide we’re delighted to have been awarded a Defaqto Gold service rating for Pension Service and 5 stars in the Financial Adviser Service Awards 2018 (Life And Pensions).

For more information on how Retirement Account can help you service your clients easily and efficiently speak to your Business Development Team, visit our support page or call the Retirement Account servicing team on 0800 096 4364.

This information is for UK financial adviser use only and should not be distributed to or relied upon by any other person.

Download PDF