Our Contact Details
For additional account information about your Retirement Home Plan mortgage, please contact our Mortgage Customer Services team on 0345 845 8555. Our lines are open 8am to 6pm Monday to Friday. You can also write to us at:
Scottish Widows Bank
PO Box 883
Frequently Asked Questions
I want to move home, can I take my Retirement Home Plan mortgage with me?
The product is portable, this means that you may be able to move house and transfer the loan to a new property, subject to assessment and our lending criteria. Early Repayment Charges may apply.
My current Retirement Home Plan fixed rate is coming / has come to an end. Do you have any exclusive offers for existing customers that I would be able to switch to?
We offer Two and Five year Fixed Rate Product Transfer options for existing Retirement Home Plan customers, which may be suitable for your needs. You can find out more about these offers by speaking to our Mortgage Advice Team.
How do I find out what my current interest rate is?
You can call our Mortgage Customer Services team on 0345 845 8555 to find out details of your current interest rate(s).
If you have a variable interest rate, this can change over the life of the mortgage, meaning your monthly mortgage payments could go up or down.
With a fixed rate, the interest rate is fixed for the duration of the chosen fixed rate term, meaning your monthly mortgage payments will not change during this period.
How do I find out what my current outstanding balance is?
You can call our Mortgage Customer Services team on 0345 845 8555 to find out details of your current outstanding balance.
How do I change my bank details?
To change your bank details, call us on 0345 845 8555 (option two) and we’ll send you out a form to complete. Alternatively, you can download a Direct Debit Mandate and post it back to us. Please also supply an original bank statement or cancelled cheque as verification.
We can only set up bank details for a personal account you are named on. We do not accept payments from business or third party accounts.
Can I change the date of my monthly Direct Debit payment?
No, we only collect Direct Debit payments on the first working day of each month.
If you’re having trouble paying your mortgage there are different options available that may ease your situation and help to resolve the issue
When will I receive my annual statement?
Annual mortgage statements are sent every April.
How do I repay my Retirement Home Plan mortgage?
The loan will normally be paid off through the eventual sale of the property either on death (of last surviving borrower for joint loans), or upon moving into permanent long-term care.
Repaying early is also an option, but you should remember that Early Repayment Charges may apply.
To enquire about redeeming your mortgage, contact our Mortgage Customer Services team on 0345 845 8555 (option two) for a final redemption figure. This can be provided verbally or in writing. If you have a solicitor acting for you, they will usually request this information on your behalf.
How do I notify you of a death?
We understand that bereavement is a very difficult time. We try to make the process of informing Scottish Widows Bank as simple as possible. You can call us on 0345 845 8555 with details or write to us at:
Scottish Widows Bank
PO Box 883
Can I borrow more money from my Retirement Home Plan mortgage?
You may be able to apply for a Further Advance, subject to our lending criteria.
You can enquire about applying for a Further Advance by speaking to our Mortgage Advice Team by calling 0345 845 8555.
What should I do if I have a complaint?
If you have a complaint please visit our complaints page to find out how to inform us about it. We’ll then try to provide a solution as quickly as possible.