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Support for customers impacted by coronavirus (COVID-19)

As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money.

Your peace of mind is still our top priority. So, we’ve put in place some additional support and information to help.

Managing your money

If your income has been affected by the disruption from the coronavirus, we have options to help you. These include:

  • No fees for missed payments on mortgages
  • Payment holidays on mortgage with additional support provided when you need it
  • Emergency access to savings in fixed term and notice accounts without charge

If you’re worried about your financial situation because of coronavirus, please contact us.

Due to the challenging times we are all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent. We are doing our best to help customers as quickly as possible and we appreciate your understanding.

Stay fraud safe

Unfortunately, times of uncertainty can provide opportunity for fraudsters. Stay alert to suspicious emails, calls or texts claiming to be your bank.

We’ll never call, email or text and ask you to:

  • Share your account details like user ID, password and memorable information.
  • Move money to another account.

Our online fraud guarantee is there to protect you if you fall for a scam. But there are also things you can do to stay safe. You can find out more about it here.

We also use the latest technology to help protect you round the clock.
If you think you have been a victim of fraud, call us anytime on: 0345 845 0829.