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CORONAVIRUS: HELP AND SUPPORT

We're here to support you through coronavirus

Here you'll find our latest information.

If your income has been affected by coronavirus, we have options to help you manage your money. These include:

  • If you've had a mortgage payment holiday due to coronavirus, what happens after your payment holiday
  • No fees for missed payments on mortgages
  • Emergency access to savings in fixed term and notice accounts without charge.

We are no longer offering new mortgage payment holidays, but if you're already taking a payment holiday you may be able to extend it. Find out more.

If you're worried about your financial situation because of coronavirus, we have support we can offer you. Please contact us.

Interest only mortgages - option to delay repayment

Another option available to residential interest only customers (not applicable to Buy To Let mortgages) whose mortgage term ends between 20th March 2020 and the 31st October 2021, is to delay repaying the full amount until up to 31st October 2021.

If your term ends between these dates and you want to discuss this option, call us on 0808 145 0378. Lines are open 8am to 8pm Monday to Friday, and 8am to 1pm Saturday.

Please note: If you have missed any payments without our agreement and your account is not up to date, you will not qualify. If you do take the option to delay the repayment of your mortgage, we’ll continue to collect your monthly payments and charge interest until you pay the amount you owe. You can repay at any time before 31st October 2021 and the sooner you do, the less interest you’ll pay.

How to stay safe from fraud

Remember, your money is safe in your account.

People are using the coronavirus outbreak as an opportunity to try new scams by email, call and text. They’re even using online marketplaces to sell goods like face masks and hand sanitisers that don’t exist.

If you get an email with a PDF or a link that offers advice or a cure for the virus, it’s likely to be a scam.

What you should do:

  • Don’t open emails if you don’t know who sent them
  • Even if you know the sender, don’t reply if an email looks odd with spelling mistakes and a messy layout
  • Don’t click on any links or attachments unless you know they’re safe
  • Before you buy anything online it’s best to do some research and check reviews to make sure a seller is genuine
  • Pay by card when you shop online – that way you protect your cash.

You can find out more on how to stay safe from scams on our Security Information pages.

We also use the latest technology to help protect you round the clock.
If you think you have been a victim of fraud, call us on 0345 845 0829. Lines are open 8am to 6pm, Monday to Friday.