Demutualisation FAQs

We have tried through a number of agencies to locate Policyholders. Over the years we have used reputable companies such as Experian, Equifax and the Department of Work and Pensions (DWP) in our tracing of Policyholders.

If you have received a trace form from us, we would ask you to complete all details and return it in the pre-paid envelope to Scottish Widows Bank (FAO – Gordon Kruszewski). We will assess the claim and within 12 weeks you will either receive a cheque in the post, or a letter confirming you are not eligible for a payment.

If you do not have a trace form, contact us by using the information form provided. We will forward a trace form to you for completion. Upon return of the form, we will assess your claim and advise you within 12 weeks if you are eligible.

• Full name (and maiden name if applicable)
• Date of birth
• National Insurance No
• Current address
• Address in June 1999
• Policy number
• Reference number on trace form
• Phone number

It may take up to 12 weeks to process the claim, so please bear with us. If you have returned a trace form then it is likely it is being progressed. If you require an update on your case, contact us by using the information form provided and we will be in touch within a few days to update you. For information we will require from you see Q3.

At the moment we can’t confirm whether you are due to receive any money as it depends on the kind of policy that was held at the time. However, if you are due anything, it will be at least £500 plus interest.

It may be that you were paid back in 2000 or the type of policy you held may not have been eligible for any compensation. However, it’s possible that you are one of the people we’re looking for and haven’t been able to trace you. Contact us by using the information form provided. We will write to you very soon, either to send you a trace form, or confirm that you were paid already or were not eligible for payment.

Yes – any money due to qualifying members who are now deceased will be payable to their estate. Please contact us if you think your deceased spouse/relative may have been due a windfall payment. Please be aware that in order to be sure we are paying out to the correct person, we may need to see certain documentation before we can release the funds.

Don’t worry, these are absolutely genuine. Please send the form back in the pre-paid envelope provided to allow us to check whether you are due any money.

Please fully complete the form providing as much information as possible and return to ProSearch. Upon receipt, the eligibility of your claim will be assessed (i.e. are you the correct person). If your claim is successful you will receive your cheque within 12 weeks.

This fee has been agreed between Scottish Widows and ProSearch as being reasonable payment for the work they have had to do to trace our missing customers.

Please note that we add interest backdated to August 2000 to all windfall payments. This is more than twice the 12.5% fee so you will still receive more than the original amount of compensation. The interest is not counted for the purpose of the 12.5% deduction.

If you feel you should not have to pay this fee (for example, because Scottish Widows has had your current details for some time, or because you have returned previous trace forms), please contact ProSearch in the first instance as they will be happy to discuss this with you.

IMPORTANT NOTES

Data Protection Notice

The Lloyds Banking Group includes Scottish Widows and a number of other companies including Lloyds TSB, Halifax and Bank of Scotland, and their associated companies. More information on the Lloyds Banking Group can be found at www.lloydsbankinggroup.com

We are confident that we have taken all reasonable steps to ensure any data sent to us using these forms will be secure.

The information you provide on this form will be used by Scottish Widows to provide the service you applied for. We may also use it for market research, statistical purposes and the prevention and detection of fraud. We will keep it confidential and will not share it with others without your agreement, except where the law permits, when it may be disclosed to law enforcement agencies, Ombudsman and regulators and except in the circumstances that follow.

It may be shared with financial advisers or people acting on your behalf. It may also be shared amongst Scottish Widows and Lloyds Banking Group companies to update our records and to identify other products and services which may interest you.

If you would prefer not to receive details of other products and services, please tick this box

Other Lloyds Banking Group companies will not make marketing approaches to you unless you already have a relationship with them.

Under the terms of the Data Protection Act 1998 you are entitled to request a copy of information we hold relating to you. A small charge will be payable.

Only include your e-mail address if you agree to Scottish Widows sending you e-mails because sending personal information by e-mail is not secure.

We may record and monitor telephone calls with you and the company in case we need to check we have carried out your instructions correctly and to help improve our quality of service.