Making claims easier for you
Who to contact
- To register a critical illness or terminal illness claim, please call 0845 601 4839
- To register a life cover or lifetime cover claim, please call 0845 601 4179
- To register a premium protection claim, please call 0845 845 0033
Our claims history
Life Cover claims
Between January 2000 and August 2007 we paid out over £339 million in Life Cover claims*
Facts about Life Cover claims in 2006**
- Cancer was most common reason for a claim on death, making up 52% of all Life Cover claims.
- Average age of female life assured at claim 53 years.
- Average age of male life assured at claim 54 years.
- Average term of policy at claim 5 years and 10 months.
*Source: Scottish Widows, based on the number of life cover claims paid out on Scottish Widows and Lloyds TSB plans from January 2000 to August 2007. The data relates to Lloyds TSB claims paid out since January 2000 and Scottish Widows claims paid out since July 2002.
**Source: Scottish Widows, based on the number of life cover claims paid out on Scottish Widows and Lloyds TSB plans in 2006.
Critical Illness claims
Between January
2000 and October 2007, we paid out over £150 million in critical
illness claims*. The most common reasons were:
- Cancer
- Heart related
- Stroke
- Multiple sclerosis
- Children's claims
Help us to pay more claims
To help ensure that a claim is dealt with quickly and efficiently, follow these simple steps.
- Complete your application carefully and to the best of your knowledge and belief. If you're not sure if something is relevant then always include it. It's better to give too much information than too little.
- If your circumstances change after you've applied, but before cover starts, make sure you let us know.
- Make sure you know what is and isn't covered by your policy.
