If you make four unsuccessful attempts to login your access will be suspended and you must phone us on 0845 716 6747 to have your access reset.
Our helpline is open 8am-6pm Monday to Friday and 9am - 12.30pm Saturday. You can use our e-mail form if you are having problems logging in or registering. Please include any error message or number displayed on screen.
If you have forgotten your Customer ID and/or PIN simply go to the relevant login, and select the "mislaid login" link. We will send a reminder by post.
Hours of availability
- For enquiries and administration: 8am - 8pm Monday to Friday and 8am - 1pm Saturday
- For registration: 8am - 8pm Monday to Friday and 8am - 12 noon Saturday
More help with logging in
- * How to enable cookies
- * Numbered error messages
- * Policies you can view online
- * What services are available?
How to enable cookies
Internet Explorer version 6.0 and above
- * click on 'Tools' on the toolbar
- * select 'Internet options' from the drop down menu
- * click on the tab labelled 'Privacy'
- * The slider bar controlling the level of security applied to the Internet is displayed. If this is set to 'High', cookies are disabled and you will be unable to login or register.
Mozilla Firefox version 1.0 and above
- * click on 'Tools' on the toolbar
- * select 'Options' from the drop down menu
- * click on the 'Privacy' icon.
- * Click on 'Cookies' and make sure 'Allow sites to set cookies' is ticked. Click on OK.
Numbered error messages
Policies you can view online
| Policy range start | Policy range end |
|---|---|
| 010001 | 233000 |
| 2410000 | 3550000 |
| 6250000 | 6499999 |
| 6500000 | 6899999* |
| 8300000 | 9999999 |
| 7049001 | 7999999 |
| 10000002 | 99999999 |
* The range 6500000 - 6899999 applies to Capital Investment Bonds only.
Please note,
if your policy number has any subsequent digits, e.g. 8300000/1-20,
please ignore anything after the slash.
If your policy does fall within the above number ranges but has been
assigned (e.g. to a bank for a mortgage), has a noted interest or
belongs to an occupational scheme then you will not be able to view
the details of that policy online.
If you are a member of an occupational pension scheme which has a
policy number that falls within the above range, then you may be
able to view the details of that policy online if the scheme trustees
have given their permission. If they have, details of that policy
will automatically be added to your login details and you will be
able to view policy details in the same way as you can for your own
policies. If the scheme trustees have not given their permission
you will not be able to view details of that policy online.
Access to policies outside these number ranges is not yet available.
Any expansion to the service will be advertised on the website.
What services are available?
Enquiries you can make for the policy numbers detailed above
- * Policy details - basic details about your policy such as start and end dates.
- * Policy value - current value and value at any date in the past.
- * Policy benefits - details the various benefits attached to the policy e.g. pension, life assurance, waiver of premium, protected rights.
- * Unit history - a complete breakdown of all premiums paid into your policy including fund split, allocation details and deductions.
- * Payment enquiry - an up-to-date reflection of the payment status of your policy.
Administration tasks you can do:
- * change your address
- * change your contact details
- * change your PIN
- * change your direct debit details
- * request benefit statements
- * enquire on valuations at the latest authorised prices (investment products only)
- * request valuations at any dates in the past (investment products only)
