Your money - and your privacy - are secure
How you can protect your personal data
You should use the logout button when you have finished checking or amending your details. Your personal data is never stored on your PC so even if you are using a shared PC, such as in an internet cafe, your details will not be available to anyone else once you have logged out.
If you don't use your computer for 15 minutes you will be automatically logged out. You will have to Log in again to access your data.
We will never ask you for security information, such as your PIN number, you must keep this secure, and shouldn't disclose it to anyone. There have been a number of fake e-mail scams asking people to go to a website and enter confidential information such as credit card numbers or Log in details. Scottish Widows will never send an e-mail asking for any policy/account numbers or security details to be recorded online. If you receive such an e-mail you should delete it immediately without responding.
Encrypting your details
Encryption technology is used to ensure your information is kept secure at all times. Encryption is the translation of data into a secret code and is the most effective way to achieve data security.
We use SSL (short for Secure Sockets Layer) encryption which works by using a private key to encrypt data that's transferred over a secure connection. Both Netscape Navigator and Internet Explorer support SSL, and many web sites use it to obtain confidential user information.
Getting help
If you make four unsuccessful attempts to Log in your access will be suspended. You must phone us on 0845 716 6747* to have your access reset.
* This helpline is open 8am - 6pm Monday to Friday and 9am - 12.30pm Saturday.
