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Frequently asked questions

We’ve listed below some frequently asked questions which may be helpful when going through the application and underwriting process.

 

Medical

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My client has been diagnosed with Type 1 or Type 2 diabetes, can Critical Illness Cover be considered? My client uses inhalers, does this count as a steroid as per the application questions? My client has previously had cancer, can Critical Illness Cover be considered?
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Family History

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My client's half-sibling has a condition listed on the application form, do they need to disclose this? My client is adopted and doesn't have an idea of any adverse family history, what do they need to do?
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Process

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On Life or Critical cover, if there is a rating for both, how is this split? Can I change my client's smoker status during the online application process? On a joint life application, what happens if premium protection is declined for one of the lives assured? Where do I send the AMRA declaration? What are your non-medical underwriting limits? Will you request full medical records from my client's GP?
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General

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My client lives abroad, will you be able to cover them? What underwriting support do you provide at pre-application stage? Why has my client's TPD benefit been charged an extra premium? How do I know what definition is applicable to TPD and PP benefits? My client's application has been declined, what happens next? How do I submit a joint life business cover application?
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Financial

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How do I calculate the sum assured? When does financial underwriting start? Do you take into account existing cover? Does your client wish to cover more than one commercial loan with differing terms? Do all cases get assessed at point of sale? What happens if an application falls outside of these calculations? Do you need any corroborative financial information? Is mortgage cover deducted from any personal cover? What do you class as salary? (Personal cover) What do you class as total remuneration? (Business cover) Will your quote and apply system decline an application for financial underwriting reasons? Is it complicated to capture all the details online? What about business cases? What if my client has a different valuation of the business? Do you offer full cover on multiple lives for business loan liabilities? Can my client cover more than one commercial loan with differing terms? Can we take a director's pension contribution as part of the assessment of Key Person cover? Do you offer a Relevant Life product to allow tax efficiency for our business customers?
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Scottish Widows Limited. Registered in England and Wales No. 3196171. Registered office in the United Kingdom at 25 Gresham Street, London EC2V 7HN. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 181655.

Scottish Widows Unit Trust Managers Limited. Registered in England and Wales No. 1629925. Registered Office in the United Kingdom at Charlton Place, Andover, Hampshire SP10 1RE. Tel: 0345 300 2244. Authorised and regulated by the Financial Conduct Authority. Financial Services Register number 122129.

HBOS Investment Fund Managers Limited, registered in England number 941082. Registered office in the United Kingdom at Trinity Road, Halifax, West Yorkshire HX1 2RG. Authorised and regulated by the Financial Conduct Authority. Financial Services Register number 119223.

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