Questions and answers

Proposed changes to our business

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What are the proposals? Why are you doing this? Will a bonus or windfall payment be paid to policyholders under these proposals? What companies are transferring and what is the legal process?
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How policies are affected?

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How will policyholders know if their policy is affected? Will affected policies be the same if the proposals go ahead? What does this mean for payments to and from policies? Will policyholders still be able to make changes to their policy? How are with-profits and non-profit funds affected? Will the proposals affect the security of policyholder benefits? Is there any change to the contact point if a policyholder wishes to discuss their policy? A policyholder has received a letter but their policy is cancelled. Do they need to do anything? A policyholder has received more than one letter - what should they do? Some policies are jointly-owned. Have you written to all policyholders?
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The approval process

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Do policyholders need to vote on the proposals? Has any independent person reviewed the proposals? Will the proposals automatically go ahead? Why is the approval of the High Court necessary? When and how will I know whether the High Court has approved the proposals? What happens if the High Court does not approve the proposals?
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How to raise an objection

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Are documents relating to the proposals available to read? I have some other questions - who can I contact? Can policyholders object to the proposals? Is the information available in Braille or audio format?
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Scottish Widows Limited. Registered in England and Wales No. 3196171. Registered office in the United Kingdom at 25 Gresham Street, London EC2V 7HN. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 181655.

Scottish Widows Unit Trust Managers Limited. Registered in England and Wales No. 1629925. Registered Office in the United Kingdom at Charlton Place, Andover, Hampshire SP10 1RE. Tel: 0345 300 2244. Authorised and regulated by the Financial Conduct Authority. Financial Services Register number 122129.

HBOS Investment Fund Managers Limited, registered in England number 941082. Registered office in the United Kingdom at Trinity Road, Halifax, West Yorkshire HX1 2RG. Authorised and regulated by the Financial Conduct Authority. Financial Services Register number 119223.

Scottish Widows Bank is a trading name of Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales, no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 119278.

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