When completed in succession, these three short online sessions provide the essential information regarding regulatory impact for your business. Select the links below to start each module.
Understand how principles based regulation affects your business and identify what actions you need to take to adapt to a principles based regime, including training and competence and treating customers fairly.
Understand how to implement an effective training and competence scheme, from the scheme set-up to supervision guidelines, right through to individual training plans.
Understand how to convert good intentions into actual fair outcomes for consumers. Use examples of good and poor practice to help develop a treating customers fairly culture.
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