Baker

Learning and development

The following modules, which cover treating customers fairly (TCF) and training and competence (T&C) standards, will help you ensure that your business is up-to-date and in-line with FCA requirements, as well as enabling you to provide a consistent message within your business.

Regulatory impact

Complete these three short online modules to find out how to establish and maintain compliance.

  • Principles based regulation
  • Implementing a T&C scheme
  • Developing a TCF culture

Managing & leading through change

In this module you will discover the different types of approach available to you and your business during times of change, in order to make that change successful.

People & performance development

Delivered as a face-to-face module, this allows you to explore different opportunities to develop you and your people.

Sales skills

Delivered as a face-to-face module, this provides you and your people with the skills and experience to undertake consultative selling.

eServices learning centre

Online demos, guides and FAQs to help you get the best out of our eServices

Useful and popular links

In focus

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Scottish Widows Limited. Registered in England and Wales No. 3196171. Registered office in the United Kingdom at 25 Gresham Street, London EC2V 7HN. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 181655.

Scottish Widows Unit Trust Managers Limited. Registered in England and Wales No. 1629925. Registered Office in the United Kingdom at Charlton Place, Andover, Hampshire SP10 1RE. Tel: 0345 300 2244. Authorised and regulated by the Financial Conduct Authority. Financial Services Register number 122129.

HBOS Investment Fund Managers Limited, registered in England number 941082. Registered office in the United Kingdom at Trinity Road, Halifax, West Yorkshire HX1 2RG. Authorised and regulated by the Financial Conduct Authority. Financial Services Register number 119223.

Scottish Widows Bank plc, registered in Scotland no. 154554. Registered office in the United Kingdom at PO Box 12757, 67 Morrison Street, Edinburgh EH3 8YJ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 201601.

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