Learning and development

The following modules, which cover treating customers fairly (TCF) and training and competence (T&C) standards, will help you ensure that your business is up-to-date and in-line with FSA requirements, as well as enabling you to provide a consistent message within your business.

Regulatory impact

Complete these three short online modules to find out how to establish and maintain compliance.

  • Principles based regulation
  • Implementing a T&C scheme
  • Developing a TCF culture

Managing & leading through change

In this module you will discover the different types of approach available to you and your business during times of change, in order to make that change successful.

People & performance development

Delivered as a face-to-face module, this allows you to explore different opportunities to develop you and your people.

Sales skills

Delivered as a face-to-face module, this provides you and your people with the skills and experience to undertake consultative selling.

Scottish Widows Academy

Support and guidance to help you through your studies for professional qualifications

eServices learning centre

Online demos, guides and FAQs to help you get the best out of our eServices

Useful and popular links

In focus

Scottish Widows Academy

Impartial guidance on the awarding bodies and qualifications available.

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As part of the Lloyds Banking Group, Scottish Widows is proud to be an Official Provider of the London 2012 Olympic and Paralympic Games.

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Scottish Widows plc, registered in Scotland number 199549. Registered office in the United Kingdom at 69 Morrison Street, Edinburgh EH3 8YF. Telephone: 0131 655 6000. Scottish Widows plc is authorised and regulated by the Financial Services Authority. Our FSA register number is 191517.

Scottish Widows Unit Trust Managers Limited, registered in England and Wales number 1629925. Registered office in the United Kingdom at Charlton Place, Andover, Hampshire SP10 1RE. Telephone: 0845 300 2244. Scottish Widows Unit Trust Managers Limited is authorised and regulated by the Financial Services Authority. Our FSA register number is 122129.

Clerical Medical Investment Group Limited, registered in England and Wales number 3196171. Registered office in the United Kingdom at 33 Old Broad Street, London EC2N 1HZ. Authorised and regulated by the Financial Services Authority. Our FSA register number is 181655.

CMI Insurance Company Limited. Scottish Widows is a trading name of CMI Insurance Company Limited. CMI Insurance Company Limited, registered in Isle of Man number 33520. Registered office in the Isle of Man at Clerical Medical House, Victoria Road, Douglas, Isle of Man, IM99 1LT.

HBOS Investment Fund Managers Limited, registered in England number 941082. Registered office in the United Kingdom at Trinity Road, Halifax, West Yorkshire HX1 2RG. HBOS Investment Fund Managers Limited is authorised and regulated by the Financial Services Authority.

St Andrews Life Assurance plc, registered in England and Wales number 3104670. Registered office in the United Kingdom at 33 Old Broad Street, London EC2N 1HZ. Authorised and regulated by the Financial Services Authority. Our FSA register number is 189101.

Scottish Widows Bank plc, registered in Scotland no. 154554. Registered office in the United Kingdom at PO Box 12757, 67 Morrison Street, Edinburgh EH3 8YJ. Scottish Widows Bank plc is authorised and regulated by the Financial Services Authority. Our FSA register number is 201601. The main business of Scottish Widows Bank is arranging, entering into and administering mortgages and accepting deposits.

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