Web support

For all web support queries 
Telephone 0345 769 7888
Email websupport@scottishwidows.co.uk
Online

Help and support 
Frequently asked questions on registration, log in, eServices and Unipass

 

When should I contact web support?

For product related queries including new quotes/illustrations please contact the relevant product area. For all other Extranet enquiries, listed below, contact web support.

  • Registration queries
    - Help in the registration process
    - Adviserwise and Unipass
    - Terms of business
    - Look at our registration FAQs

  • Log in queries
    - User name and password questions
    - Unipass/DC issues
    - Locked out
    - Look at our log in FAQs
     
  • Technical problems
    - Tool/calculator not working
    - Unable to subscribe to newsletters
    - Unable to do an illustration/application/share dealing etc
    - Error page appears
     
  • General website queries
    - I cannot find a page on the site
    - How do I retrieve my illustration/application?
    - I cannot find a piece of literature on the site
     
  • Literature order queries
    - Help ordering literature
     
  • eServices and 3rd party queries
    - Back office set up
    - Portal queries
    - Contract enquiry
    - Look at our eServices FAQs

 

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Scottish Widows Limited. Registered in England and Wales No. 3196171. Registered office in the United Kingdom at 25 Gresham Street, London EC2V 7HN. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 181655.

Scottish Widows Unit Trust Managers Limited. Registered in England and Wales No. 1629925. Registered Office in the United Kingdom at Charlton Place, Andover, Hampshire SP10 1RE. Tel: 0345 300 2244. Authorised and regulated by the Financial Conduct Authority. Financial Services Register number 122129.

HBOS Investment Fund Managers Limited, registered in England number 941082. Registered office in the United Kingdom at Trinity Road, Halifax, West Yorkshire HX1 2RG. Authorised and regulated by the Financial Conduct Authority. Financial Services Register number 119223.

Scottish Widows Bank is a trading name of Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales, no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 119278.

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