Access Keys


There are 3 ways to get in touch. You can either give us a call, complete an online enquiry form, or contact us in writing.

Call us

Weekly peak times

Weekly peak times

Daily peak times

Daily peak times

Most of our customers have their call answered within 5 minutes, however during peak times, particularly a Monday, this may be slightly longer.

In order to get you to the right team as quickly as possible, please have your policy number ready and enter it when asked.

UK callers International callers Opening Hours
Stakeholder Pension & Personal Pension
0345 716 6777* +44 131 549 9777* Mon to Fri 8am–6pm,
Sat 9am–12.30pm
Retirement Account
0345 716 6733* +44 131 549 9778* Mon to Fri 8am–6pm,
Sat 9am–12.30pm
0345 716 6777* +44 131 549 9775* Mon to Fri 8am–6pm,
Sat 9am–12.30pm
*We may record and monitor calls to help us improve our service.

Online Enquiry

If you prefer to contact us online, please use our enquiry form.

Write to us

Additionally, you can contact us in writing at

Scottish Widows
15 Dalkeith Road
EH16 5BU

To allow us to deal promptly with your request, please ensure you include:

  • your account, plan or policy number
  • your full name
  • your address
  • how you would like us to reply and your contact details (e.g. telephone number or email address)
  • your signature, which provides with us with your consent to complete your instruction

Once we have received your letter, we aim to respond to your request within 5 working days. Please note in order to process some requests, we may need to get in touch with you for additional information. Therefore to avoid any delays in being able to carry out your request, please can you include a daytime contact number or email address.