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Complaints
Our Service Promise
Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.
| UK callers | International callers | Opening Hours | |
|---|---|---|---|
| Contact us: | |||
| For OEICs or ISAs complaints | |||
| Phone UK: | 0845 300 2244* | +44 131 655 6000* | Mon to Fri 8am-6pm |
| For Life, Pensions or Investments complaints | |||
| Phone UK: | 0845 716 6777* | +44 131 655 6000* | Mon to Fri 8am-6pm |
| For complaints about the advice you received from a Scottish Widows sales consultant | |||
| Phone UK: | 0845 716 6777* | +44 131 655 6000* | Mon to Fri 8am-6pm |
| You can also use our online complaints form. | |||
| Write to us: | |||
| Scottish Widows plc Customer Relations Department 15 Dalkeith Road Edinburgh EH16 5BU |
|||
| Fax number: 0131 655 7982 | |||
As soon as you Contact us about a complaint we will:
Confirm receipt in writing within five working days.
Investigate and respond, as quickly as possible and if no decision has been reached we will update you on progress after 4 and 8 weeks.
The Financial Ombudsman Service
If we haven’t issued our ‘final response’ within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review. The Financial Ombudsman Service will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help. Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Tel: 0300 123 9123.
Complaints data
Building strong and lasting relationships with our customers is important to us. Sometimes things can, and do, go wrong and when this happens we encourage customers to tell us about it so we can aim to put things right.
We are committed to transparency and publish details of the complaints data we last reported to the Financial Services Authority. View the complaints data for firms associated with the Scottish Widows brand.
* Telephone calls may be monitored and recorded to help improve our service. We are open from 8.00am–6.00pm Monday to Friday.
