Contact us

Got a question or want to talk to us about something?
Use our quick links below to ask us a question or, if you want to speak to someone, give us a call.

Give us a call

Want to talk to us about a new or existing policy? Find the number you need below and get in touch.

Workplace Pensions

These are pensions taken out through your employer.

UK Callers Opening Hours
Member helpline 0345 755 6557 Mon to Fri 8am – 6pm

Individual pensions – new customers

UK Callers International Callers Opening Hours
New Customers 0345 845 1004 +44 131 655 5000 Mon to Fri 8am – 6pm

Alternatively, request a call back at a time that’s convenient to you.

To speak to someone about a new Retirement Account product

Request a call back

To speak to someone about a new Stakeholder Pension product

Request a call back

All other new pension product enquiries

Request a call back

Individual pensions – existing customers

Your policy number will help us direct your call to the right person first time. If possible, please have this to hand when calling and enter it when asked.

Product UK Callers International Callers Opening Hours
Retirement Account 0345 716 6733 +44 131 549 9778 Mon to Fri 8am–6pm
Sat 9am–12:30pm
Stakeholder Pension and Personal Pension 0345 716 6777 +44 131 549 9777 Mon to Fri 8am–6pm
Sat 9am–12:30pm
Annuities 0345 716 6777 +44 131 549 9775 Mon to Fri 8am–6pm
Sat 9am–12:30pm

Alternatively, complete our customer enquiry form and we’ll respond directly to you.

Online enquiry form

Individual Annuities

If your query is in relation to a pension plan you have with Scottish Widows or an individual annuity you have purchased please contact:

UK Callers International Callers Opening Hours
0345 716 6777

ipc.aftersales@scottishwidows.co.uk

+44 131 549 9777 Mon to Fri 8am–6pm,
Sat 9am–12.30pm

New customers

If you’re new to Scottish Widows investment products and would like to speak to us about a new product.

UK Callers International Callers Opening Hours
New customers 0345 608 0375 +44 131 655 5000 Mon to Fri 8am–6pm
Sat 9am–12:30pm

Alternatively, request a call back at a time that’s convenient to you.

To speak to someone about a new ISA product

Request a call back

To speak to someone about a new OEIC product

Request a call back

All other new investment product enquiries

Request a call back

Existing customers

Most of our customers have their call answered within five minutes, however during peak times, particularly a Monday, this may be slightly longer.

Your policy number will help us direct your call to the right person first time. If possible, please have this to hand when calling and enter it when asked.

Product UK Callers International Callers Opening Hours
Bonds & Endowments 0345 366 7725 +44 131 549 9779 Mon to Fri 8am–6pm
Sat 9am–12:30pm

ISAs and OEICs


Call to add a lump sum to an existing investment and topping up your investment


Fax: 0345 758 1950

0345 300 2244 +44 131 535 0457 Mon to Fri 8am–6pm
Sat 9am–12:30pm

Alternatively, complete our customer enquiry form and we’ll respond directly to you.

Online enquiry form

General enquiries

If you’re not sure who to speak to or you would like to discuss a policy, please call us on the number below and we’ll help direct you to the right person.

UK Callers International Callers Opening Hours
0800 032 0947* +44 131 549 9771* Mon to Fri 8am–6pm
Sat 9am–12:30pm

Your policy number will allow your call to be connected to somebody who can help you. Please have this to hand and enter it when asked.

Online enquiry form

*We may record and monitor calls to help us improve our service.

Life insurance claims

Our dedicated claims team will ensure your claim is dealt with as smoothly as possible. Take a look at our claims page to find out the number to call for the plan you have.

Go to our claims page

You can also write to us at:

Scottish Widows
15 Dalkeith Road
Edinburgh
EH16 5BU