We’ve made it easy for you to get in touch
General enquiries
For
general enquiries
call us on 0845 845 0829*
*Open 8am to 6pm weekdays (Wednesday from 10am), for Savings, Mortgages and Policy Loans enquiries.
If you’re calling from overseas, telephone 0044 131 655 2000.
Fax us on: 0845 846 0829
For Internet Banking enquiries
call us on 0845 845 0829*
*Open 8am to 6pm weekdays (Wednesdays from 10am).
call us on 0845 845 0829*
*Open 8am to 6pm weekdays (Wednesday from 10am), for Savings, Mortgages and Policy Loans enquiries.
If you’re calling from overseas, telephone 0044 131 655 2000.
Fax us on: 0845 846 0829
For Internet Banking enquiries
call us on 0845 845 0829*
*Open 8am to 6pm weekdays (Wednesdays from 10am).
Write
to us at:
Scottish Widows Bank
PO Box 12757
67 Morrison Street
Edinburgh
EH3 8YJ
Scottish Widows Bank
PO Box 12757
67 Morrison Street
Edinburgh
EH3 8YJ
Complaints
If you have a complaint please visit our complaints page to find out how to inform us about it. We'll then try to provide a solution as quickly as possible.
Contacting us online
- Scottish Widows Bank Product Enquiries Complete this online form if you have an enquiry about opening a new mortgage, savings account or policy loans product. You can use this form if you're an existing customer too.
- Request a Savings Account Application Pack Complete this form if you would like a Savings Account application pack to be posted to you.
- General feedback For suggestions and comments to help us to improve our online service.
Contacting us by telephone
| Enquiry | UK callers | Opening hours |
|---|---|---|
| New customers — Mortgage (Flexible and Professional) | 0845 845 0829 Choose option 2 for mortgages, option 2 for sales enquiries, hold, then option 2 to speak to the right team. |
Mon to Fri 8am to 6pm, Wed from 10am |
| Existing customers — Buying a new property | 0845 845 0829 Choose option 2 for mortgages, option 2 for sales enquiries, hold, then option 2 to speak to the right team. |
Mon to Fri 8am to 6pm, Wed from 10am |
| Existing customers — Looking for extra borrowing | 0845 845 0829 Choose option 2 for mortgages, option 2 for sales enquiries, hold, then option 1 to speak to the right team. |
Mon to Fri 8am to 6pm, Wed from 10am |
| Existing customers — Looking for a new mortgage deal | 0845 845 0440 | Mon to Fri 8am to 6pm, Wed from 10am |
| Financial Advisers / Mortgage Intermediaries | 0845 845 0110 | Mon to Fri 8am to 6pm, Wed from 10am |
| New customers — Savings Accounts | 0845 845 0829 | Mon to Fri 8am to 6pm, Wed from 10am |
| Existing customers — Savings Accounts | 0845 845 0829 Choose option 1. |
Mon to Fri 8am to 6pm, Wed from 10am |
| Policy Loans | 0845 845 0829 Choose option 3. |
Mon to Fri 8am to 6pm, Wed from 10am |
| New and existing Internet Banking customers — Savings and Mortgages | 0845 845 0829 Choose option 1 for Savings or option 2 for Mortgages. |
Mon to Fri 8am to 6pm, Wed from 10am |
Numbers beginning with 0845, calls are charged at local rates. Telephone calls may be monitored and recorded to help improve our service.
Contact a Financial Adviser
To
find a Financial Adviser local to you, visit Unbiased, the website run by IFA Promotion Ltd
, who are responsible for promoting financial
advice in the UK. Before your first meeting, see our helpful
tips on Choosing a Financial Adviser.
