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Contact us

Contacting us

General enquiries

For general enquiries
call us on 0845 845 0829*

*Open 8am to 6pm weekdays (Wednesday from 10am), for Savings, Mortgages and Policy Loans enquiries.

If you’re calling from overseas, telephone 0044 131 655 2000.

Fax us on: 0845 846 0829

For Internet Banking enquiries
call us on 0845 845 0829*

*Open 8am to 6pm weekdays (Wednesdays from 10am).
Write to us at:
Scottish Widows Bank
PO Box 12757
67 Morrison Street
Edinburgh
EH3 8YJ

Complaints

If you have a complaint please visit our complaints page to find out how to inform us about it. We'll then try to provide a solution as quickly as possible.

Contacting us online

  • Scottish Widows Bank Product Enquiries Complete this online form if you have an enquiry about opening a new mortgage, savings account or policy loans product. You can also use this form if you're an existing customer and have a general enquiry, or if you need to notify us of a lost or stolen password.
  • Request a Savings Account Application Pack Complete this form if you would like a Savings Account application pack to be posted to you.
  • General feedback For suggestions and comments to help us to improve our online service.

Contacting us by telephone

Enquiry UK callers Opening hours
New customers — Mortgage (Flexible and Professional) 0845 845 0829
Choose option 2 for mortgages, option 2 for sales enquiries, hold, then option 2 to speak to the right team.
Mon to Fri 8am to 6pm, Wed from 10am
Existing customers — Buying a new property 0845 845 0829
Choose option 2 for mortgages, option 2 for sales enquiries, hold, then option 2 to speak to the right team.
Mon to Fri 8am to 6pm, Wed from 10am
Existing customers — Looking for extra borrowing 0845 845 0829
Choose option 2 for mortgages, option 2 for sales enquiries, hold, then option 1 to speak to the right team.
Mon to Fri 8am to 6pm, Wed from 10am
Existing customers — Looking for a new mortgage deal 0845 845 0440 Mon to Fri 8am to 6pm, Wed from 10am
Financial Advisers / Mortgage Intermediaries 0845 845 0110 Mon to Fri 8am to 6pm, Wed from 10am
New customers — Savings Accounts 0845 845 0829 Mon to Fri 8am to 6pm, Wed from 10am
Existing customers — Savings Accounts 0845 845 0829
Choose option 1.
Mon to Fri 8am to 6pm, Wed from 10am
Policy Loans 0845 845 0829
Choose option 3.
Mon to Fri 8am to 6pm, Wed from 10am
New and existing Internet Banking customers — Savings and Mortgages 0845 845 0829
Choose option 1 for Savings or option 2 for Mortgages.
Mon to Fri 8am to 6pm, Wed from 10am

Calls are charged at local rates from a BT landline - mobiles and other networks may vary.

 

Contact a Financial Adviser

To find a Financial Adviser local to you, visit Unbiased, the website run by IFA Promotion Ltdopens a new window, who are responsible for promoting financial advice in the UK. Before your first meeting, see our helpful tips on Choosing a Financial Adviser.

unbiased.co.uk (opens in a new window)