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Contacting us

General enquiries

For general enquiries

Call us on 0345 845 0829*

*Open 8am to 6pm weekdays (Wednesday from 10am), for Savings, Mortgages and Policy Loans enquiries.

If you’re calling from overseas, telephone 0044 131 655 2000.

Fax us on: 0345 846 0829

For Internet Banking enquiries
call us on 0345 845 0829*

*Open 8am to 6pm weekdays (Wednesdays from 10am).

Write to us at:
Scottish Widows Bank
PO Box 12757
67 Morrison Street
Edinburgh
EH3 8YJ


Complaints

If you have a complaint please visit our complaints page to find out how to inform us about it. We'll then try to provide a solution as quickly as possible.

Contacting us online

  • Scottish Widows Bank Product Enquiries: Complete this online form if you have an enquiry about opening a new savings account. You can also use this form if you're an existing customer and have a general enquiry, or if you need to notify us of a lost or stolen password.
  • : Request a Savings Account Application Pack Complete this form if you would like a Savings Account application pack to be posted to you.
  • General feedback: For suggestions and comments to help us to improve our online service.

Contacting us by telephone

Enquiry UK callers Opening hours
Savings customers (new and existing) 0345 845 0829 (option 1) Mon to Fri 8am to 6pm, Wed from 10am
Mortgage customers (new and existing) 0345 845 0829 (option 2) Mon to Fri 8am to 6pm, Wed from 10am
Mortgage Intermediary Helpline 0345 845 0110 Mon to Fri 8am to 6pm, Wed from 10am
Policy Loans 0345 845 0829 (option 3) Mon to Fri 8am to 6pm, Wed from 10am
Intermediary Panel Management 0131 655 8599 Mon to Fri 8am to 6pm, Wed from 10am

Contact a Financial Adviser

To find a Financial Adviser local to you, visit Unbiased, the website run by IFA Promotion Ltdopens a new window, who are responsible for promoting financial advice in the UK. Before your first meeting, see our helpful tips on Choosing a Financial Adviser.