Existing Customers - Mortgages

No, we only collect direct debit payments on the first working day of each month.

When logged in, double click on your main mortgage to view your Offset Saver Account.

If you've redeemed towards the end of the month it's possible that we have been unable to stop the collection of your Direct Debit payment. If this is the case, we will refund this payment to your nominated bank account around the 15th of the next month.

If you have a fixed rate mortgage, every 12 months you may make one lump sum payment of up to 10% of the current balance.

If you have a tracker or variable rate mortgage, there are no limits on the number of overpayments you can make.

You must apply for Scottish Widows Bank's consent to let out your property. If agreed, there is a fee of £450 for 12 months. For an application please contact us on 0845 845 8555, option 3.

No. If you wish to make a one off overpayment then please send a personal cheque made payable to:
'Scottish Widows Bank plc', 'Your Name', with your mortgage account number written on the back of the cheque.

Please send your cheque to:

Scottish Widows Bank
Mortgage Customer Services

PO Box 12757
67 Morrison Street
Edinburgh
EH3 8YJ

You can also pay funds into your Mortgage Reserve Account and Offset Saver Account by Direct Debit from your nominated bank account. We can arrange to collect either one off or regular amounts from this account.
You can set this up when you are logged in to Internet Banking, or by telephoning Mortgage Customer Services on 0845 845 8555 (option 3).

This is so we can collect single or regular deposits from your nominated bank account at your request. We collect the money rather than your bank sending us the money.

To change your bank details, call us on 0845 845 8555 (option 3) and we'll send you out a form to complete. Alternatively, you can download a Direct Debit Mandate and post it back to us.

We can only set up bank details for an account which you are named on - we do not accept any third party details.

If you are adding these details to your Mortgage Reserve Account or Offset Saver Account then please also supply an original bank statement or cancelled cheque as verification.

Please download our Offset Saver Account Postal Instruction Form and complete the relevant section and return it to us.

Please download our Offset Saver Account Postal Instruction Form and complete the relevant section and return it to us.

With reduced monthly payment as your offset benefit it will be effective from the 1st of the following month after you’ve made your request. The first reduced payment will be calculated on the 1st of the next month, and the reduced monthly payment will be reflected in the mortgage payment on the 1st of the next again month.   

On an ongoing basis, your offset benefit will be calculated for each full calendar month and your mortgage payment will then be adjusted accordingly at the end of the following month. We'll write to you each month to advise you how much your next mortgage payment will be.

Example

- On 25 May, we receive your instruction to change your offset benefit from reduced term to reduced monthly payment

- On 1 June, reduced monthly payment becomes effective as your offset benefit

- On 1 July, the first reduced monthly payment will be calculated for the next mortgage payment.

- On 1 August, your monthly mortgage payment will be reduced, based on your offset savings balance from 1 June to 30 June.

- On 1 September, your monthly mortgage payment will be reduced, based on your offset savings balance from 1 July to 31 July.

 If you’ve chosen this option, the offset benefit will be calculated at the end of the month the money was credited to your Offset Saver Account, and deducted from the following payment.  For example, if you transferred money to your Offset Saver Account on 15 April, the offset benefit will be calculated at the end of April, you'll be advised of your updated mortgage payment during May and the mortgage payment on 1 June will be reduced accordingly.

No, you don't have an individual sort code and account number for your mortgage account with Scottish Widows Bank. Payments are either sent in by cheque or arranged by direct debit.

For cheques, please send a personal cheque made payable to:
Scottish Widows Bank plc <your name> , with your mortgage account number written on the back of the cheque.

Please send your cheque to:

Scottish Widows Bank
Mortgage Customer Services
PO Box 12757
67 Morrison Street
Edinburgh
EH3 8YJ

Please send this request in writing with your old and new signatures, enclosing an original or a certified copy of your marriage certificate/decree absolute or change of name deed.

Our address is:

Scottish Widows Bank
Mortgage Customer Services
PO Box 12757
67 Morrison Street
Edinburgh
EH3 8YJ

Please write to us confirming your new address details and advise the reason for the change of address. If this is a joint mortgage, we will need signatures of both borrowers.

Our address is:

Scottish Widows Bank
Mortgage Customer Services
PO Box 12757
67 Morrison Street
Edinburgh
EH3 8YJ

You should read 'A Guide to Offsetting' for more information about offset. If you'd then like to apply, please download an Offset Saver Account application form and complete and return this to us. Please note if you have a 5 year fixed rate mortgage you are not eligible for an Offset Saver Account.

Please call us on 0845 845 0829 (Monday to Friday 8am-6pm, Wednesday from 10am) to discuss a Further Advance in more detail. Please note, you can only apply for a Further Advance if your mortgage completed more than six months ago.

There could be a couple of reasons for this.
If you have not used your Direct Debit facility to collect money from your nominated bank account in the last 13 months, it is automatically cancelled by your bank. To reinstate this, please download a Direct Debit Mandate and complete and send it to us.

If you have a joint mortgage and the nominated bank account is held in the joint applicant's name, this will not show on your Internet Banking.
If this is a new account the Direct Debit Mandate may not be live. It takes three working days to become active.

No, you can only choose one portion of your mortgage that you would like to offset against. If your mortgage is made up of more than one product, you'll need to tell us which product you would like to offset against.

- Offset benefit, like interest, is calculated daily and therefore varies according to the number of days in the month.

- There was a lower balance in the Offset Saver Account compared to the previous month.

- The interest rate of your mortgage may have changed to a lower rate.

No. You can only have one direct debit set up at a time to collect your monthly mortgage payments.

We're able to accept general enquiries by email, and we can accept detailed requests by fax (unless an original is required) and by post. Our fax number is 0131 655 2600.

Please download the Internet Banking/Telephone Banking registration form and return it to us.

Please contact us to discuss this on 0845 845 0440. We will be able to take some details from you and discuss the application process.

Annual mortgage statements are sent every April.

Please contact Mortgage Customer Services on 0845 845 8555 (option two) for a final redemption figure which can be provided verbally or in writing. If you have a solicitor acting for you, they will usually request this information on your behalf.

You may request to have your deeds sent to you. There is a fee of £35.00 for this. You will need to send a cheque (made payable to Scottish Widows Bank plc) with your request for the deeds.

Call us on 0845 845 8555, option 2.

Any solicitor can be used as long as there are two or more partners in the firm and they are registered with a relevant law society.

Our opening hours are 8am to 6pm Monday to Friday (Wednesdays from 10am).

Mortgage Customer Services - 0845 845 8555 option 3
Mortgage Redemptions - 0845 845 8555 option 2
Existing customers looking for new products/additional borrowing - 0845 845 0440
Deposits - 0845 845 0829
New application submitted - 0845 601 8202