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Existing Customers - Mortgages

Additional information

If you think that we haven't treated you fairly in dealing with any arrears on your mortgage, first please talk to us and let us know what the problem is. Please visit our complaints page for more information.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.


Debt management firms

Debt management firms who help consumers create debt management plans need to be authorised by the Financial Conduct Authority (FCA). From 1st January 2015 some firms may no longer be authorised by the FCA so will not be able to offer any services and will have to cease trading.

What do you need to do if you discover the debt management firm you use is no longer authorised by the FCA?

Don't worry

Free high quality debt advice is available to help you decide on what to do next.

Act quickly

Contact us to advise of your situation. We’ll give you some time to sort out another plan with another debt management firm but you need to act quickly because you’re still responsible for paying your debts.

Contact us

Contact us on:

0800 001 5145 from a UK Landline
0131 655 2873 from mobiles and
+44 (0)131 655 2873 for overseas customers.

Our lines are open Monday to Friday 8am to 6pm (Wednesday from 10am).

Calls may be monitored and recorded.

Useful links

Citizens Advice

The Money Advice Service

National Debt Line