Making life easier for all our customers
Serving our customers online
We have recently re-written and redesigned our entire website, to improve the online experience and accessibility for all of our customers.
We are also making improvements to your savings accounts. Read our Q&A (PDF 99k)
for detailed information on the changes.
Serving our customers with a disability
Our customers
with hearing impairments may choose to make use of Typetalk. Typetalk
is a telephone relay service provided by BT and the Royal National
Institute for the Deaf (RNID). To use it, you will need a text phone
with a screen. You access the service via a BT operator who will
convert your text into speech for the person you are calling, and
their speech into text for you, to allow conversation to take place.
Our consultants and customer services staff are all able to accept
Typetalk calls.
is a telephone relay service provided by BT and the Royal National
Institute for the Deaf (RNID). To use it, you will need a text phone
with a screen. You access the service via a BT operator who will
convert your text into speech for the person you are calling, and
their speech into text for you, to allow conversation to take place.
Our consultants and customer services staff are all able to accept
Typetalk calls.
Copies of our literature can be provided in large print or in Braille and additional assistance is available on request.
If you have any special requirements please contact our Customer Services staff in the first instance on 0845 845 0829*
*Open 8am to 9pm weekdays for Savings and Policy Loans (Wednesdays from 10am), 8am to 7pm weekdays for Mortgages (Wednesdays from 10am).
