Senior Pensions Administrator, Retirement Account
Division/ Department
Client Services based in our Dalkeith Road office.
About the job
The Retirement Income Department are looking to recruit a Senior Pensions Administrator within our Retirement Account area. The successful candidate will be responsible for dealing with enquiries from our clients and financial advisors, answering their questions and dealing with inputs onto our systems, within current regulatory requirements.
The successful candidate will also be a driven and enthusiastic person, who can take the specific tasks and drive these through to completion.
The successful candidate will also be a driven and enthusiastic person, who can take the specific tasks and drive these through to completion.
Key Accountabilities
- Contribute to the completion of the team workload
- Undertake duties at a similar or lower level
- Respond to a wide range of customer enquiries ensuring that the information provided is clearly understood by the customer(s), escalating issues where appropriate
- Contribute to the design, development and specification of new/redesigned processes, systems, information, documentation and supporting materials, consulting with customers where appropriate, to ensure that their requirements are fully understood and met
- Carry out a range of the more demanding clerical or customer service duties, ensuring that the work is completed and adheres to Scottish Widows' processes, procedures, standards and relevant external regulations
- Carry out any telephony work, as required from own tasks or those of the team.
What skills/experience you will need
- Customer Service Experience essential
- Excellent communication skills are essential
- Meeting targets and accuracy, quality, volume and to agreed service level agreements
- Telephony experience desired, though not essential
- Pensions knowledge essential
- Financial Services experience is essential
Competencies
- Providing excellent customer service
- Attention to detail
- Team Working
- Adapting to change and uncertainty
- Planning and Control
- Helping others to Learn
- Managing the Customer Relationship
- Influencing
How to apply
Please send your CV with covering letter to opportunities@scottishwidows.co.uk.
If you are successful at this stage, you will be asked to attend an assessment centre at our offices at Dalkeith Road.
Salary
Basic salary starts from £19,068 (depending on experience) plus our extensive benefits package.
Data Protection Act 1998
The personal
information which you provide in application for this position will
be used by Scottish Widows for the internal recruitment process.
The information submitted will be held securely with access limited
to those who need it.
