Contact Centre opportunities
Details of role
What skills/experience will you need to apply?:
- Customer Services Experience essential
- Financial Services experience is an advantage
- Excellent communication skills are essential
- Meeting targets for accuracy, quality, volume and agreed service levels
- Experience of using computers
- Telephony experience
What else?
- Ability to put our customers first and treat them how you would want to be treated
- Be able to adapt to customers circumstances and help resolve their problems
- Identify and suggest possible solutions to make us better at what we do
What competencies are assessed for these roles?
- Providing Excellent Customer Service
- Team Working
- Self Motivation
- Adapting to Change and Uncertainty
Further information
Find out more about our contact centre, and the people who work there. What are the pay and benefits for this role.
How do I apply?
To apply please email your CV to opportunities@scottishwidows.co.uk or complete our online application form.
If you are successful at this stage, you will be asked to attend an assessment centre at our offices at Dalkeith Road.
If you are successful at this stage, you will be asked to attend an assessment centre at our offices at Dalkeith Road.
Data Protection Act 1998
The personal information which you provide in application for this position
will be used by Scottish Widows for the internal recruitment process.
The information submitted will be held securely with access limited to
those who need it.
