Banking and Mortgage Officers
Salary
Up to £16,000 dependant on experience, as well as our extensive benefits
package.
About the job
To provide an efficient and high quality telephone account servicing facility to customers, meeting their needs and where appropriate taking advantage of cross selling opportunities.
What you will doing:
- Responding to incoming customer telephone calls, identifying and then meeting customer requirements, providing a polite, professional and accurate response in line with agreed service standards
- Promptly and accurately complete all related administration activities, in line with relevant service standards and to the customer’s satisfaction
- Recognise when customer requirements are more appropriately dealt with elsewhere and refer them as appropriate
- Keep up to date on new or enhances products/services in order to provide a high quality service to customers
- Ensure to compliance with Bank’s Books of Instructions, standards, values, internal policies and regulations
- Take part in, and identify self development opportunities and training needs
- Contributing to team and process improvements
- Involvement in project work/working parties as required
- Use diary and time effectively to minimise turnaround times
- Update the team leader regarding outstanding work volumes
- Candidates successful within Mortgage Officer roles are expected to attain the CeMap qualification
- Participate in Scottish Widows Bank's Training and Competence Scheme
- Help and encourage your colleagues to contribute to the success of the team
What skills you will need
- High degree of accuracy
- Adaptability to changes in procedures/services
- Positive and professional manner to be portrayed at all times
- Good administrative skills, providing a high standard of quality and accuracy
- Good communication skills – you will be required to contribute effectively to team goals and Scottish Widows Bank’s Continuous Improvement Programme
What experience you will need
- Excellent telephone manner – telephone banking experience desirable
- Financial Service experience desirable
- Customer Service experience essential
Key competencies required:
- Providing Excellent Customer Service
- Attention to Detail
- Delivering Business Results
- Team Working
- Helping Others to Learn
- Self Motivation
- Adapting to Change & Uncertainty
How to apply
E-mail SWBank.Recruitment@scottishwidows.co.uk. Please forward an up to date CV together
with a covering letter advising what you could bring to the role.
Alternatively please post your CV to Scottish
Widows Bank, 69 Morrison Street, Edinburgh, EH3 8YF
Closing Date
Ongoing
Interviews
Interviews are currently on going
Data Protection Act 1998
The personal
information which you provide in application for this position will
be used by Scottish Widows for the internal recruitment process.
The information submitted will be held securely with access limited
to those who need it.
