Mortgage Sales Officer
Salary
£20,000 (£15,000 basic salary + OTE + our extensive benefits
package).
About the job
To provide an efficient and high quality telephone account servicing
facility to customers, meeting their needs and where appropriate
taking advantage of cross selling opportunities.
What you will be doing:
- Responding to incoming customer telephone calls, identifying and then meeting customer requirements, providing a polite, professional and accurate response in line with agreed service standards, and converting all potential mortgage sales calls into applications
- Ensure abandon rate & speed of answer targets achieved on an on-going basis for the team
- Ascertain whether cases out with standard criteria should be referred to Credit for a lending decision & if appropriate build a lending proposal to provide Credit with the required information to make the correct lending decision
- Promptly and accurately complete all related administration activities, in line with relevant service standards and to the customer’s satisfaction
- Recognise when customer requirements are more appropriately dealt with elsewhere and refer them as appropriate
- Keep up to date on new or enhanced products / services in order to provide a high quality service to customers
- Ensure compliance with Bank’s Books of Instructions, standards and regulations
- Comply with FSA, Banking Code, Money Laundering and Fraud Prevention requirements
- Take part in, and identify self development opportunities and training needs
- Contributing to team and process improvements
- Participate in Scottish Widows Bank's Training and Competence Scheme
What skills you will need:
- High degree of accuracy
- Adaptability to changes in procedures/services
- Positive and professional manner to be portrayed at all times
- Good administrative skills, providing a high standard of quality and accuracy
- Good communication skills – you will be required to contribute effectively to team goals and Scottish Widows Bank's Continuous Improvement Programme
What experience you will need:
- Minimum of one years sales or customer service experience desirable, preferably within a mortgage sales or financial services environment
- Excellent telephone manner – experience of dealing with customers over the phone essential
- You should hold or be willing to work towards relevant mortgage qualifications
Key competencies required:
- Providing Excellent Customer Service
- Attention to Detail
- Delivering Business Results
- Team Working
- Helping others to learn
- Self motivation
- Adapting to Change and Uncertainty
How to apply
E-mail SWBank.Recruitment@scottishwidows.co.uk. Please forward an up to date CV together
with a covering letter advising what you could bring to the role.
Alternatively please post your CV to Scottish
Widows Bank, 69 Morrison Street, Edinburgh, EH3 8YF
Interviews
Interviews are currently ongoing.
Data Protection Act 1998
The personal
information which you provide in application for this position will
be used by Scottish Widows for the internal recruitment process.
The information submitted will be held securely with access limited
to those who need it.
