Whether you are looking for information online, talking to us on the telephone, or meeting us face to face in a Lloyds TSB branch, we are dedicated to providing service which is approachable, helpful and informative.

We’ve made a lot of effort recently to get rid of the ‘financial jargon’ so often found in financial services. (And while technical terms are sometimes unavoidable, we hope you’ll find our Jargon translator helpful.)

We also have special telephone and in-branch facilities for customers with hearing and sight impairments. All company literature is available in both Braille and large print. Call us on 0845 608 0371* for more information.

For help with Scottish Widows Bank products and services please contact our Customer Service staff in the first instance on 0845 767 8910*.

We also participate in the Association of British Insurer’s Customer Impact Scheme to put customer needs at the heart of how we do business.

Serving our customers online

We have recently re-written and redesigned our entire website, to improve the online experience for all of our customers. Our Beginner’s guides are written in clear, everyday language to help demystify subjects like pensions and investments. There are also easy to use online calculators to help you work out problems, such as how much you need to save each month to achieve your retirement goals. You can also find more about how we’ve improved accessibility on our website.

Serving our customers on the telephone

Our customers with hearing impairments may choose to make use of Typetalk. Typetalk is a telephone relay service provided by BT and the Royal National Institute for the Deaf (RNID). To use it, you will need a text phone with a screen. You access the service via a BT operator who will convert your text into speech for the person you are calling, and their speech into text for you, to allow conversation to take place. Our consultants and customer services staff are all able to accept Typetalk calls.

Serving our customers face to face

If you find it more convenient, you can make an appointment with our consultants through your local Lloyds TSB branch. Many branches provide disabled access to interview rooms and have facilities for those with hearing or sight impairments. For more information on available services in Lloyds TSB branches visit the Lloyds TSB Accessibility information.

Accessibility