Access Keys

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Accessibility

Using our website

We recognise the importance of providing a website that is accessible to all users. As such we have made every effort to ensure that our site can be used easily by everyone.

Accessibility

Scottish Widows wesbite is designed were possible to meet WCAG Single-A guidelines.

Accessibility features

We have introduced the following features to ensure the best use of our site by all of our users.

Access keys

Most browsers support jumping to specific links by typing keys defined on the web site. We follow the UK government standard which is:

s - skip to content
1 - Jump to home page
3 - Jump to site map
4 - Jump to site search
7 - Jump to complaints procedure
8 - Jump to terms and conditions
9 - Jump to feedback form
0 - Jump to access key defaults (this page).

To use the access keys in Internet Explorer, hold Alt and press the shortcut key, then press Enter. In Firefox, hold Alt and Shift and press the shortcut key. On a Macintosh, press Control + an access key.

Navigation

A hidden menu has been placed at the beginning of each page to allow screen reader users to link to the main areas of the page.

A hidden link has also been provided at the beginning of each page to provide easy access to information on accessibility.

Headings and navigation menus

HTML heading tags are used to convey document structure. H1 tags are used for main titles, h2 tags for subtitles etc.

Navigation menus are marked up as HTML lists. This ensures that the number of links in the list is read out at the start and it can be skipped easily.

All images have alternative text for screenreaders, browsers which don’t display images or browsers set not to display images.

Accessibility keys have been included to aid accessibility (see above). We have indicated when a link opens a new browser window.

Colours

We have made sure that there is enough contrast between background colour and wording to make the site easy to read.

If you wish to override the site’s colours, you can do this by changing your browser settings to your own preference.

Font size

Most of the font sizes we use on our site are sizable. You can change the font size to make it either larger or smaller via your browser settings.

You can change the font size in the following ways depending on your browser;

  • In Internet Explorer; select View, then Text Size, and then your preferred size.
  • In Firefox; select View, then Text Size, and then increase or decrease to your preferred size.

Stylesheets

This site uses cascading style sheets for all visual layout. If your browser or browsing device does not support stylesheets at all, the use of structured semantic mark up ensures that the content of each page is still readable and clearly structured.

You can apply your own stylesheet onto this website by;

Internet Explorer
select Tools, then Internet Options, then Accessibility, next click on any or all 3 checkboxes to ignore colours, font styles or font sizes, in the same window you can change your style sheet by clicking the checkbox that says, ‘format document using my style sheet’ then browse to your style sheet and click OK.

In Firefox
select Tools, then Options and then select General, where you can specify your own colours and fonts.

JavaScript

The use of Javascript has been kept to a minimum. Where it is used, most content is still accessible if Javascript is turned off.

Useful links

If you would like to know more about accessibility and the Internet, you may be interested in the following websites:

There are also some handy tools which you can purchase or download for free, these include:

JAWS
a screen reader for use with Windows
Lynx
a free text-only web browser for blind users with refreshable Braille displays
Links
a free text-only web browser for visual users with low bandwidth

Customer Impact Scheme